Business Analyst

89574BR

Campus: Tempe

Business Analyst

Job Description

Do you have a passion for learning, understanding, supporting and improving student information systems? As a Business Analyst in University Registrar Services you will become a member of a highly skilled and empowered team that enjoys working in a dynamic and fast-paced environment. Our team offers a unique opportunity to apply student information system expertise in diverse skill areas. We are hiring a Business Analyst, which is a specialized, technically oriented position that serves an important role in supporting and transforming processes including but not limited to class registration, grading, awarding degrees, PeopleSoft Student Records, quality assurance testing, and query building and reporting.

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: 

• Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
• Low-cost health, dental, vision, and life insurance benefits available on day one.
• Retirement program designed to promote long-term savings and provide income upon retirement.
• Paid time for volunteer and professional development.
• Wellness program for preventative health education and screenings. 
• Disability and leave program for income protection. 
• Employee assistance for free and confidential behavioral health services.

Additionally, University Registrar Services supports flexible work options, ranging from alternative work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Job Family

Information Technology

Department Name

University Registrar Services

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$54,375 - $56,000 per year; DOE

Essential Duties

• Applies functional expertise of PeopleSoft and Student Records to address needs for University Registrar Services and the University.
• Maintains PeopleSoft configuration including student groups, checklist items, and service indicator codes.
• Schedules and maintains batch processes that update records in PeopleSoft.
• Provides in-depth testing of Student Records changes delivered with PeopleSoft updates.
• Defines functional specifications, creates test scenarios, tests, implements and maintains system enhancements and documentation.
• Defines, develops, and executes test plans and other QA assessments.
• Designs, develops and validates queries and reports related to enrollment and retention using PeopleSoft and the ASU data warehouse for the University and for operations within University Registrar Services.
• Develops queries and reports using DBeaver, Alteryx, Hyperion Studio, Microsoft BI and PeopleSoft Query Manager.
• Manages multiple projects simultaneously across multiple functions and/or units.
• Designs and recommends alternative solutions to improve existing processes and systems.
• Defines requirements, develops project plans and specifications, establishes deadlines, tracks progress and manages timelines.
• Plans and conducts meetings as needed, documents decisions, tasks, and minutes 
• Collaborates with other university technical staff on a variety of topics including University Technology Office (UTO) to ensure optimal use and efficiency of applications and related resources.
• Coordinates PeopleSoft production processing with UTO production support and assists in resolving production issues.
• Assists in troubleshooting processes and systems.
• Develops and maintains systems and procedures documentation and user job aids.
• Provides training to Registrar and other university staff on new and enhanced processes.
• Establishes and maintains effective communications with customers, other technology specialists and vendors.
• Serves as liaison between the business units, technology teams, and support teams.
• Translates technical language into language suitable for non-technical people.
• Presents materials and processes in a format appropriate to the audience.
• Collaborates in teams with others on a variety of technology and technology support projects.
• Performs other duties as assigned.

Minimum Qualifications

Bachelor's degree AND two (2) years of experience in procedural, management or systems analysis work; OR, Six (6) years of experience in procedural, management, or systems analysis work; OR, Any equivalent combination of experience, training and/ or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Demonstrated knowledge of higher education administrative systems and related business principles.
• Knowledge of University Registrar Services policies and procedures.
• Experience working with PeopleSoft Campus Solutions or other Student Information System.
• Experience creating queries with DBeaver, Alteryx, Hyperion Studio, Microsoft BI and PeopleSoft Query Manager.
• Experience reading and writing SQL.
• Experience analyzing complicated problems and utilizing critical thinking to solve problems and make decisions.
• Experience in project management, including a thorough understanding of how to interpret customer business needs, defining business requirements and scope, time and resource management, creating and maintaining documentation, communication with developers and stakeholders, testing, and implementing.
• Experience in work that requires attention to detail, analytical skills, time management, and organizational skills.
• Experience in identifying conceptual solutions that are technically feasible.
• Experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio, etc.).
• Experience using advanced Excel features including formatting, filtering, sorting, formulas, quick analysis, tables, pivots and charts.
• Evidence of effective verbal and written communication skills.
• Experience performing effectively as a member of a team.

Working Environment

• Communicate clearly verbally and in writing to perform essential duties.
• Use critical thinking to make decisions and/or analyze data. 
• Hours of operation are Monday through Friday 8:00 a.m. to 5:00 p.m. 
• Work location is in Tempe, AZ.
• Use computer equipment, software, and relevant computer systems (e.g. PeopleSoft, Microsoft Office Suite, Salesforce, Slack, Jabber, Finesse, etc.).
• Exercise good judgment, discretion and care to resolve issues and/or escalations.
• Frequent/constant sitting at desk or work area.
• May require occasional lifting up to 15 lbs.
  

Department Statement

University Registrar Services develops and maintains registration and academic records for the University, consistently applying a commitment to accuracy, integrity, and confidentiality. Our primary goal is to promote quality by exceeding the expectations of our customers, as we assist students, prospective students, parents, alumni, faculty, staff, and the community. Through an array of diversified functions, innovative technology, and focused data reporting, University Registrar Services actively supports the colleges/schools in the advancement of the University’s goals for service, teaching, retention, and graduation. ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leaves program (vacation, sick, and family); paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant to view ASU President Crow's video on what ASU has to offer employees.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.