Business Analyst

84299BR

Campus: Tempe

Business Analyst

Job Description

The W. P. Carey, Technology Strategy and Operations (TSO) team is a unique collective of analysts and technologists whose purpose is to advance EduTech for the School in partnership with faculty, researchers, staff and our enterprise partners throughout ASU. We build trustworthy partnerships, innovative and sustainable technology solutions, and expand technical proficiency throughout the school as W. P. Carey and its partners continue to grow. The TSO team plays a key role in proactively furthering the academic, research, and community missions of ASU.

As a member of the Business Analyst team, the Business Analyst facilitates and manages technology projects throughout the School. The successful candidate is comfortable in a high-touch academic environment working directly with faculty, students and staff to understand the complement of business need to technical solution. They demonstrate deep analytical capabilities along with a refined ability to articulate complex analyses to varied audiences. The successful candidate will have shown discipline in documenting project work using a CRM and project management tools. As a contributing member of the Future Student and External Relations product teams, which will primarily work on projects such as reporting and dashboards, website updates, and Salesforce updates in conjunction with the Enterprise Salesforce team.

Job Family

Information Technology

Department Name

WPC Technology Services

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$65,000 per year; to commensurate with education and experience

Close Date

12-October-2022-EXTENDED

Essential Duties

The Future Student Product Team is responsible for efforts that are focused on student recruitment, admission, and enrollment. The scope of this team includes the management or knowledge of different transactional systems such as Salesforce Sales Cloud, Salesforce Marketing Cloud. The team is also responsible for understanding the reporting needs and tools associated with the data in these transactional tools.

The External Relations Product Team is responsible for efforts that are focused on support and development of materials and communications to external stakeholders and analytics that are used by the leadership for decision making.

Within these two product teams the successful candidate:

• Plans, develops, implements, and manages a project team through complete task definitions and work requirement identification and assignments
• Works closely and collaboratively with key stakeholders to define project scope, strategy, budget, and outcomes; identifies critical resource expertise and targets appropriate internal and/or external sources to ensure optimal outcome(s)
• Establishes and continually monitors/manages project expectations with team; assigns tasks and identifies issues for resolution to ensure optimal team effectiveness
• Prepares and maintains all project status reports and schedules; tracks milestones/deliverables, critical paths and dependencies; re-sets expectations as needed in consideration of project progress/outcomes
• Responds to all inquiries regarding project status; prepares and responds to all regulatory reporting/filings to ensure compliance
• Manages, coaches, and supervises all project team members both internal and contracted to ensure optimal outcomes; builds, develops, and maintains relationships vital to project success
• Works collaboratively with stakeholders, leadership, and other related staff to define and identify all required project infrastructure including, but not limited to: space, build/reconfiguration of facilities, equipment, technology and infrastructure to ensure timely availability for successful launch and ongoing project operations
• Prepares all post-project reports, budget allocations and summaries/filings to ensure timely dissemination of information to all interested parties
• Acts to mitigate conflict; escalates serious project issues
• Effectively communicates relevant project information in a professional manner to the business and technical personnel
• Contributes in development and implementation of program and portfolio management, project management methods tools and techniques, and performance
• Develops and maintains collaborative working relationships with multiple stakeholders within project scope
• Reviews and ensures that project specifications comply with existing codes and applicable University, state and local requirements
• Defines project objectives and scope to determine time frame, available funding, resources, procedures, and various phases of project life cycle
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and develops plans to implement solutions
• Stays up-to-date on the latest process and IT advancements internal and external to ASU to automate and modernize systems
• Performs testing of solutions delivered by the project team and document results

Minimum Qualifications

Bachelor's degree AND two (2) years of experience in procedural, management or systems analysis work; OR, Six (6) years of experience in procedural, management, or systems analysis work; OR, Any equivalent combination of experience, training and/ or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience working with collaborative and interdisciplinary teams
• Evidence of effective communication skills
• Experience in a Higher Education Institution
• Experience and discipline with JIRA and Confluence or other project management software
• Demonstrated knowledge of Customer Relationship Management (CRM) Systems such as Salesforce
• Demonstrated knowledge of tools used for reporting such as Tableau, Alteryx, Dash, and PowerBI
• Demonstrated knowledge of computer programming languages such as SQL
• Demonstrated knowledge of web development concepts and platforms such as Drupal
• Experience in Business Process Mapping Techniques and software used to document
• Experience working with SAS (Software as a Service) products for monthly updates and managing a vendor relationship
• Experience in all Microsoft applications including Word, Excel, PowerPoint, Project, Visio, and Outlook
• Evidence of planning, organizational, and time management skills
• Demonstrated track record of leading complex successful projects from initiation to completion
• Experience in analytical and conceptual thinking skills
• Experience developing strategies and business requirement specifications for projects, ability to manage complex technology projects
• Experience in clarifying roles and responsibilities to ensure understanding of expectations with all project team members
• Demonstrated knowledge of organizational development and practices to identify opportunities for change and convey the need for change
• Demonstrated knowledge of standard project management and change management practices

Working Environment

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting, standing, walking. Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching and lifting up to 20 pounds. Ability to clearly communicate to perform essential duties. Regular review of completed tasks.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options

• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required. 

Department Statement

The W. P. Carey School of Business at Arizona State University is one of the largest business schools in the United States with more than 15,000 students and 100,000 alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes diversity and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country. Learn more at wpcarey.asu.edu. 

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.