Bursar Account Services Representative

Details

Posted: 31-Mar-24

Location: Ithaca, New York

Type: Full-time

Salary: Open

Categories:

Staff/Administrative

Internal Number: 3-80387

Bursar Account Services Representative

This position is located on the Cornell University Campus in Ithaca, New York. You will be expected to work on the Ithaca campus, although you may be permitted to perform a portion of your work remotely.

No Visa sponsorship available for this position.

Who we are:

Located in Ithaca, N.Y., Cornell University is a bold, innovative, inclusive, and dynamic teaching and research university where staff, faculty, and students alike are challenged to make an enduring contribution to the betterment of humanity. Cornell University is one of the largest and most diverse institutions in the Ivy League. We are a community of 22,000 students and more than 10,000 faculty and staff members representing more than 80 countries and hundreds of disciplines--global cultures, backgrounds, experiences, perspectives, and ideas.

What you will do:

The Bursar Account Services Representative will perform and coordinate all activities related to the Bursar Account Services area including Bursar, CornellCard, and Full-Service Payment Plan (FSPP installment plan) accounts. Providing prompt and courteous customer service to students and others seeking assistance and guidance on student financial accounts is a primary responsibility. Customer service will be provided via email, in person, by phone or in writing. This requires clearly understanding university policies and procedures, both financial and academic (where pertinent to the functions of the Office of the Bursar) to provide information to students, as well as being in contact with appropriate university departments for up-to-date information.

Other responsibilities of the position include:

• Working with third party vendors, processing vouchers and journal entries.
• Applying appropriate cash management procedures when processing and balancing student payments.
• Coordinate with representatives from Financial Aid and Student Employment, Office of the Registrar, and other campus departments regarding student account charges and credit details.
• Analyzing accounts and conducting other research as necessary to respond to inquiries and resolve discrepancies.
• Identify problems or errors in accounts and determine the appropriate corrective actions within established guidelines and refer for action as appropriate.
• Utilize knowledge of the integrated student system, PeopleSoft, CASHNet, Nelnet, Flywire and Tuition Pay systems to assist students and parents with financial services such as, FSPP Payment plan, Refunds, 1098T presentation, electronic billing, and online payment presentation issues.
• Reconciliations duties and other job responsibilities will be assigned as needed.
• Foster a culture of belonging and a psychologically healthy work environment by communicating across differences, be cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Note : Overtime may be required during peak times to complete daily responsibilities

Who you are:
You have experience in and/or have a demonstrated commitment to supporting diversity, equity, access, inclusion, and well-being, and the ability to cultivate inclusive and equitable working relationships with students, faculty, staff, and community members. As an individual contributor, you have the ability to work effectively and maintain positive customer service-orientation in a complex, deadline driven, and active environment with minimal supervision. You will possess the ability to effectively organize, plan, and prioritize multiple competing work activities under pressure. You will have the demonstrated ability to develop and maintain effective working relationships with a broad range of individuals and organizations and maintain accuracy, attention to detail, be analytical, with advanced time management and problem-solving skills. You have a positive attitude and possess excellent verbal and written communication and follow up skills.

Other required qualifications include:

• Associate's degree with at least 2 to 4 years of related financial experience, or a combination of education and experience required.

• Demonstrated ability to exercise sound judgment and decision making in accomplishing a high volume of transactions and communications that are urgent or of a sensitive or confidential nature.

Other qualifications, preferred for the position include:

• Cash management skills and experience, as well as familiarity with financial transactions and accounting.
• Bachelor's degree preferred, preferably in business administration or accounting.
• Previous experience in a university setting helpful.
• Previous experience in a customer service role helpful.

What we offer:

Great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts, health care, paid vacation, health/personal time, 12 university paid holidays (including end of year winter break through New Year's Day) and employer retirement contributions.

Cornell is situated in picturesque Ithaca, New York, the heart of the Finger Lakes. Ithaca is home to two academic institutions, state parks, waterfalls, gorges, and a wide range of art galleries, theaters, eateries, wineries, and breweries. Ithaca is an active and diverse community to work and thrive in and has something to suit all ages and interests!

University Job Title:

Accounts Rep IV

Job Family:

Fin/Budget/Planning

Level:

D

Pay Rate Type:

Hourly

Pay Range:

$24.00 - $27.90

Remote Option Availability:

Hybrid Remote

Company:

Endowed

Contact Name:

Susie Jackson

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

Union Positions

Current Employees:

Online Submission Guidelines:

Employment Assistance:

Notice to Applicants:

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-03-29