Bookstore Operations Coordinator - BSC AUX

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Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice. We are part of the University System of Georgia .  Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating. In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect.  We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.   

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. 

Responsible for the coordination and administration of e-commerce and order fulfillment processes, package tracking systems, and parcel locker system processes for all KSU bookstore locations. Provides critical support to the department and management for essential store operations. Works closely with various team members and campus partners to facilitate efficient and accurate transfer of products between all bookstore locations.

KEY RESPONSIBILITIES:
1. Responsible for all online order activity conducted through bookstore's e-commerce websites (i.e., printing orders, pulling merchandise, processing orders, packing orders, using parcel locker system, resolving customer service issues, managing backorder lists, etc.)
2. Maintains e-commerce site updates in terms of information and functionality, specifically as it relates to e-commerce and order fulfillment
3. Manages the fulfillment of any product (primarily textbooks) sold through other e-commerce portals such as Amazon, Vindy, etc.
4. Responsibility for the storage, shipping and receiving areas in the Kennesaw bookstore location (maintain daily cleanliness, organize inventory storage, monitor in-bound and out-bound deliveries/transfers)
5. Supports various bookstore teams and others, especially in terms of facilitating the transfer of product and supplies between all bookstore and warehouse locations, and assists in preparing merchandise for special events as needed
6. Assists in setting policy and procedures specifically related to Order Fulfillment, Inventory Control and Storage, Parcel Lockers, Merchandise Transfers and Logistics, etc.
7. Assists with inventory management activities such as cycle counts, physical inventories, etc.
8. Assists department management with various duties such as customer service support, cashier, and sales floor supervision, facilitating specialty service programs, facilities maintenance, and assuring general cleanliness and organization of operational spaces
9. Oversees the hiring and training of student staff supporting the department
10. May assist with similar responsibilities at other bookstore locations as needed
11. May work with other department or division teams at times on other website related work such as product management presentation

Educational Requirements
High School diploma or equivalent
Other Required Qualifications
Current, valid, and unrestricted driver's license
Required Experience
Two (2) years of work experience in order fulfillment, inventory control, logistics, or related field

Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Previous experience in order fulfillment, e-commerce, supply chain, materials management and/or purchasing

ABILITIES
Able to handle multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Knowledge of managing e-commerce sites
Knowledge with best practices for inventory management
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [email protected].

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

• Standard Enhanced
• DMV
• 9 Panel Lab Drug Test

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf