Birth Certificate Clerk - Duke University Hospital - Mother/Baby 5300 Postpartum - Days

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Birth Certificate Clerk - Duke University Hospital 5300 Postpartum - Days (Monday - Friday 9 AM - 5:30 PM)

General Description of the Job Class

Duke University Hospital is looking for a professional Birth Certificate Clerk to join our team. The ideal candidate will have excellent organization and communication skills, as well as an eye for detail and the ability to work well in a fast-paced environment. The Birth Certificate Clerk must have a passion for providing excellent patient service and be able to exercise judgment and discretion when dealing with confidential information. If you are looking for an opportunity to make a difference in the lives of our patients and their families, then this is the job for you!

Duties and Responsibilities of this Level

Process birth certificates in a timely and accurate manner. Maintain accurate and up-to-date records of birth certificates. Ensure accuracy of information on birth certificates. Provide excellent customer service to patients and families when processing birth certificates. Ensure that all paperwork is properly completed and filed. Work collaboratively with other hospital staff to ensure that birth certificates are processed correctly. Exercise discretion and confidentiality when dealing with sensitive information. Remain current on birth certificate filing rules and regulations. Follow all safety requirements and regulations when processing birth certificates. Troubleshoot and resolve any issues that arise when processing birth certificates. Utilization of the vital records software will involve birth certificates, hearing link, CCHD and newborn appointments . 

Required Qualifications at this Level

Education

Graduation from high school or GED; or an equivalent combination of related education and experience

Experience

Six (6) months of work experience related to customer service, data entry, computer skills

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

• Knowledge of HIS procedures and of manual procedures when the system is down.
• Successful completion of TJC and other regulatory/designated requirements within the probationary period.
• Knowledge and understanding of telephone etiquette.
• Knowledge of general clerical practices and procedures.
• Knowledge of spelling and medical terminology.
• Ability to apply specific departmental rules and regulations relating to verifying, processing and maintaining records and forms.
• Ability to organize and set priorities.
• Ability to operate computer terminal and other office equipment.
• Ability to write legibly.
• Ability to understand and follow oral and written instructions.
• Ability to deal tactfully and courteously with the public. Ability to establish and maintain effective relationships with other personnel.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.