Billing/Insurance Clerk I - 004200

University of South Alabama, United States

Updated: about 1 month ago

Location: Mobile, ALABAMA

Job Type: FullTime

Deadline: ;

Posting Details
Position Information

Position Number	004200
Position Title	Billing/Insurance Clerk I - 004200
Division	Academic Affairs
Department	410900 - Speech Pathology and Audiology
Minimum Qualifications	High school diploma or equivalent and two years clerical and/or secretarial experience. An equivalent combination of education and experience may be considered.
Preferred Qualifications	Medical office experience preferred.
Job Description Summary	The University of South Alabama’s department of Speech Pathology and Audiology is seeking to hire a Billing/Insurance Clerk I. Interested candidates should apply to be considered.

Essential Functions

These are the job duties required of the position.

Essential Functions	Serves as the primary entry point personnel for our patients, visitors, and families that enter the USA Speech and Hearing Center. Demonstrates a high level of service excellence in their interaction and support of the department. Performs a variety of functions in support of the day-to-day clinic workflow to include: registration, check-in, and check-out activities. Schedules appointments. Provides initial patient facing triage. Coordinates follow up appointments. Verifies and updates registration information as necessary. Scans health record documents and collects time of service payments. Employs excellent customer service skills. Ensures smooth patient flow. Reviews clinic schedule daily, follows proper check-in and discharge protocol. Obtains patient demographic information and insurance information. Follows registration standards of USA Health. Provides general patient services. Responds to patients’ needs and concerns as appropriate. Investigates complaints and works with office manager to find solutions. Collects co-payments, prior balances, and other payments as deemed necessary. Runs end of batch and supports other Billing /Insurance clerks’ responsibilities as necessary related to pre-service functions. Works EligibilityPlus work list, televox reports, and cancellation/wait list call backs. Schedules all follow up appointments consistent with patient needs and clinic scheduling guidelines, to make it easy for the patients. Provides associated discharge paperwork, follow up instructions as necessary to patients. Maintains current and accurate system by entering canceled and rescheduled appointments when necessary. Coordinates and schedules ancillary appointments and consult appointments as needed in coordination with follow ups. Answers general telephone inquiries in a professional, courteous, and efficient manner. Directs calls as appropriate. Communicates information on USA Health programs to patients, referral agencies, University departments, physicians and the community. Supports the needs of the caller as appropriate. Communicates basic information to patients and customers such as insurance, parking, driving directions. Assists in orienting and training other Billing/Insurance clerks. Reviews email daily to stay current with clinic communication. Maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area. Informs site leadership when necessary office supplies and forms are running low. Sorts and distributes faxes and mail on a daily basis. Ensures daily functioning of office equipment and reports malfunctions if necessary. Utilizes on-line resources as required according to clinic practice. Regular and prompt attendance. Ability to work schedule as defined and overtime as required. Related duties as required.

Essential Functions

Serves as the primary entry point personnel for our patients, visitors, and families that enter the USA Speech and Hearing Center.
Demonstrates a high level of service excellence in their interaction and support of the department.
Performs a variety of functions in support of the day-to-day clinic workflow to include: registration, check-in, and check-out activities.
Schedules appointments.
Provides initial patient facing triage.
Coordinates follow up appointments.
Verifies and updates registration information as necessary.
Scans health record documents and collects time of service payments.
Employs excellent customer service skills.
Ensures smooth patient flow.
Reviews clinic schedule daily, follows proper check-in and discharge protocol.
Obtains patient demographic information and insurance information.
Follows registration standards of USA Health.
Provides general patient services.
Responds to patients’ needs and concerns as appropriate.
Investigates complaints and works with office manager to find solutions.
Collects co-payments, prior balances, and other payments as deemed necessary.
Runs end of batch and supports other Billing /Insurance clerks’ responsibilities as necessary related to pre-service functions.
Works EligibilityPlus work list, televox reports, and cancellation/wait list call backs.
Schedules all follow up appointments consistent with patient needs and clinic scheduling guidelines, to make it easy for the patients.
Provides associated discharge paperwork, follow up instructions as necessary to patients.
Maintains current and accurate system by entering canceled and rescheduled appointments when necessary.
Coordinates and schedules ancillary appointments and consult appointments as needed in coordination with follow ups.
Answers general telephone inquiries in a professional, courteous, and efficient manner.
Directs calls as appropriate.
Communicates information on USA Health programs to patients, referral agencies, University departments, physicians and the community.
Supports the needs of the caller as appropriate.
Communicates basic information to patients and customers such as insurance, parking, driving directions.
Assists in orienting and training other Billing/Insurance clerks.
Reviews email daily to stay current with clinic communication.
Maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area.
Informs site leadership when necessary office supplies and forms are running low.
Sorts and distributes faxes and mail on a daily basis.
Ensures daily functioning of office equipment and reports malfunctions if necessary.
Utilizes on-line resources as required according to clinic practice.
Regular and prompt attendance.
Ability to work schedule as defined and overtime as required.
Related duties as required.

Posting Information

Number of Vacancies	1
Position End Date (if temporary)
Job Open Date	02/22/2024
Job Close Date
Open Until Filled	Yes
Special Instructions to Applicants
Working Days	Monday - Friday
Working Hours	8:00 a.m. - 5:00 p.m.
Job Location	Main Campus
Full-time or Part-Time	Full Time
Regular or Temporary	Regular

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