Billing & Collection Specialist

Updated: 1 day ago
Location: Maryland Line, MARYLAND
Job Type: FullTime

Classified Title:  Billing & Collection Specialist
Working Title:  ​​​​​Billing & Collection Specialist
Role/Level/Range: ATO 40/E/02/OC 
Starting Salary Range: $13.23 - $18.23 (commensurate with experience)
Employee group: Full Time 
Schedule: 5days/40hrs 
Exempt Status: Non-Exempt ​​​​​​​ 
Location: 16-MD:JH at White Marsh 
Department name: 10003292-SOM Psy Production Unit 
Personnel area: School of Medicine

Specific Duties/Responsibilities:

Billing & Collection SpecialistSpecific duties & responsibilities:

  • Uses A/R follow-up systems and reports to identify unpaid claims for collection/appeal.
  • Gathers and verifies all information required to produce a clean claim including special billing procedures that may be defined by a payer or contract.
  • Review and update patient registration information (demographic and insurance) as needed. 
  • Applies appropriate discounts / courtesies based on department policy. 
  • Prepares delinquent accounts for transfer to self-pay collection unit according to the follow-up matrix.  
  • Prints and mails claim forms and statements according to the follow-up matrix. 
  • Retrieves supporting documents (medical reports, authorizations, etc) as needed and submits to third-party payers.
  • Appeals reflected claims and claims with low reimbursement.
  • Confirm credit balances and gathers necessary documentation for processing refund.
  • Identifies insurance issues of primary vs. secondary insurance, coordination of benefits eligibility and any other issue causing non-payment of claims. 
  • Contacts the payers as appropriate for corrective action to resolve the issue and receive payment of claims.
  • Monitor invoice activity until problem is resolved.
  • Process daily mail, file or pull EOB batches.
  • Identifies and informs the supervisor / Production Unit Manager of issues or problems associated with non-payment of claims.

Minimum qualifications:

  • HS/GED required.
  • ·One year experience in a medical billing or similar medical specialty environment required.

Special knowledge, skills, and abilities:

  • Knowledge of medical terminology, CPT codes and diagnosis coding required.
  • Excellent interpersonal, communication and customer service skills required.
  • Ability to use various billing and patient information computer systems preferred.
  • Knowledge of various payer processing and submission guidelines preferred. Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI).
  • Working knowledge of JHU/ PBS Billing Applications.
  • Utilize online resources to facilitate efficient claims processing.
  • Able to operate basic office equipment, e.g. photo copier, fax machine, scanner, PC, telephone, etc.

Any specific physical requirements for the job:

  • Able to sit in a normal seated position for extended periods of time.
  • Able to reach by extending hand(s) or arm(s) in any direction.
  • Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
  • Able to communicate using the spoken and written word.
  • Able to see within normal parameters and to hear within normal range.
  • Able to move about.
  • Able to lift minimum weight, 10 lbs.

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu . For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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