Bilingual Front Desk Receptionist

Job Summary:

The College of Nursing has an opening for full-time Bilingual Front Desk Receptionist position within its federally qualified community health center, Sheridan Health Services (SHS), located in southwest Denver, CO (zip code: 80236).

The University of Colorado, College of Nursing, is seeking a Bilingual Front Desk Receptionist for a full-time (1.0 FTE), benefits-eligible position within its federally qualified community health center, Sheridan Health Services (SHS), in Denver, CO. This position will primarily provide phone center coverage at the community clinic but may provide coverage on an as-needed basis within other programs.

Key Responsibilities:

• Greets patients and their families
• Answers phone calls and schedules appointments for both clinic locations
• Collects payments from patients for services provided and makes change where needed
• Reconciles change bank daily and submits daily deposit and deposit reconciliation report
• Inputs patient demographic and insurance data into the electronic health record system
• Completes patient registration paperwork for health and financial purposes, as needed
• Notifies other staff and providers of patient arrivals
• Aids with preparation of claims for insurance payers, submits prior authorizations with insurances.
• Practices safety, environmental and/or infection control methods
• Processes medical records requests and makes copies of records as needed
• Provides excellent customer service
• Other duties as assigned

Why Join Us:

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare; and is a collaborative effort between the College of Nursing and the Sheridan School District. There are now 52 employees at two convenient locations to serve community health needs primarily for residents of Arapahoe, Denver, and Jefferson counties.  A Youth Health Clinic is in the Sheridan School District Administration building. The Family Health Clinic is in southwest Denver on the Fort Logan campus and provides services to adults and children, 65% of whom identify at Latinx, and 42% of whom are best served in another language, with Spanish being the predominant second language.  Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance abuse treatment.  Sheridan Health Services is a Patient-Centered Medical Home, and as such, we uphold a model of care that places the patient at the center, incorporating the values and beliefs of the patient in all decision-making. We extend the reach of the clinic through public health outreach where nursing students provide community outreach, health education, and home visitation services.  https://nursing.cuanschutz.edu/patient-care/sheridan-health-services

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://nursing.cuanschutz.edu/about/careers/benefits .

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

• Two years of general clerical experience

Substitution : – College or university course work, appropriate to the work assignment, may substitute on a year for year basis for the experience

Conditions of Employment:

• Must be willing and able to utilize bilingual skills (Spanish/English) at a conversation level in a clinical setting.
• Must be willing and able to work in normal patient care environment with some exposure to biological hazards and infectious diseases.
• Must be willing and able to pass a sex offender background check.

Preferred Qualifications:

• Experience providing support over the phone and in-person to diverse groups of customers
• Experience utilizing Microsoft Office programs
• Experience working with public and/or private health insurance plans
• Experience using an electronic health record system

Competencies :

• Ability to communicate effectively, both in writing and orally
• Ability to establish and maintain effective working relationships with all employees throughout the workplace
• Outstanding customer service skills
• High level of attention to detail and accuracy
• Computer competency with basic Microsoft Office programs
• Ability to work flexible schedules with multiple service lines (adult medical, pediatrics, behavioral health, and dentistry)
• Ensure patient privacy and confidentiality within regulatory guidelines including but not limited to HIPAA and 42 CFR part2
• Exemplary organizational skills and ability to prioritize effectively

Applicants must meet minimum qualifications at the time of hire.

How to Apply:

For full consideration, please submit the following document(s):

Applications are accepted electronically ONLY at www.cu.edu/cu-careers .

Questions should be directed to: College of Nursing Human Resources at [email protected]

Screening of Applications Begins:

Applications will be accepted until the position is filled.

Anticipated Pay Range:

The starting salary range (or hiring range ) for this position has been established as $35,448 to $41,500

The above salary range (or hiring range ) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position is not eligible for overtime compensation unless it is non-exempt.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] ​.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Unit-Specific Exemptions:

• Anschutz Campus – Accommodations may be granted for medical or religious reasons.

The University of Colorado seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.