Benefits Intermediate Associate

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Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.

Reporting to the Benefits Supervisor, each Benefits Intermediate Associate serves as a member of the Benefits Transactions Team (BTT). Each Intermediate Associate provides excellent written and verbal customer service while processing benefits and savings transactions received by the SSC and completing all associated tasks.

Work Location:
You will be fully remote (95%) and you should live within a reasonable commuting distance from Ann Arbor. Equipment, including a laptop and monitors, will be provided for your use.  (Flexible scheduling will be available upon successful completion of training)

Please note:

• This position is 3 year term-limited - 35 hours per week
• Visa sponsorship is not available for this position

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Seven paid holidays and four paid season days.
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Responsibilities*

• Develop subject matter expertise in the area of benefits through on-the-job training
• Spend 80% of time completing transactions.
• Handle a high volume of tickets using a case management tool to open, document, process, and resolve tickets.
• Process and update employment records for staff, faculty, non-students, and students.
• Communicate via both email and phone to collect additional information and provide updates on ticket status.
• Participate in continuous improvement projects.
• Maintain over 150 unique business processes and navigate through variable benefit-related situations for U-M employees.

Required Qualifications*

• High school diploma or equivalent
• 1+ years of experience providing customer service 
• Intermediate level proficiency with data entry and computer skills 
• 1+ years of experience with business software solutions

Additional Information

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website:www.ssc.umich.edu .

The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.