Benefits Coordinator-Intermediate (UTHP Urology MARC)

University of Texas Health Science Center San Antonio, United States

Updated: about 2 months ago
Location: San Antonio, TEXAS

Job Summary:

Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.

Job Duties:

  • Verifies and/or obtains all benefits insurance information for patients.

  • Obtains authorizations and referrals.

  • Assists in the collection of copays and existing balances due; assists with financial counseling as needed.

  • Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues.

  • Handles and answers all phone calls and transfers calls to the appropriate departments as needed.

  • Manages patient appointments according to the physician's schedules and/or protocols.

  • Performs all other duties as assigned.

    • Education:

    High school diploma or GED is required.

    Experience:

    Three (3) years of directly related experience is required. Bilingual preferred

    Additional Licenses and Certifications:

    None.

    Supervisory Requirements:


    • None


    Additional Information


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