AY24-25 Customer Relations Specialist (Work Study)

Bridgewater State University, United States

Updated: about 10 hours ago
Location: Bridgewater, MASSACHUSETTS
Deadline: 28 Oct 2024

Posting Details
Position Information


Title AY24-25 Customer Relations Specialist (Work Study)
Position Description
University Events mirrors a business environment on a university campus. Customer Relations Specialists serve as a representative of the university and a paraprofessional as an extension of the University Events staff. As the first contact to the office, Customer Relations Specialists receive all guests and calls to the department, assist in routine duties common to office operation and work on other projects as assigned.
Duties include:
1. Office communication
  • Serving as the first point of contact for all on-campus and external sponsors
  • Answering the main office phone line, communicating effectively with all callers, guests, and staff by using proper language
  • Triaging all inquiries effectively
  • Acting as the liaison between the inquirer and appropriate staff member, relaying accurate information and forwarding messages as appropriate
  • Ensuring urgent matters are directed to appropriate staff promptly and accuratel


2. Assisting staff with general clerical duties including, but not limited to, typing, copying, and scanning.
3. Ability to learn and effectively troubleshoot issues with Virtual EMS, our web-based reservation system, and EMS, our event management database.
4. Delivering and receiving time-sensitive documents and items around campus
5. Perform miscellaneous office tasks and special projects as requested.
Preferred Qualifications
Candidates must have a positive, professional attitude, willingness to learn, and excellent communication, problem-solving, and interpersonal skills. They must possess the ability to adapt to a diverse work environment, work well under pressure, work autonomously as well as part of a team, and work from written or oral instructions. Previous customer service and/or office experience as well as familiarity with the campus is preferred as is summer availability.
Physical Demands
Typical office clerical and phone work.
Special Conditions for Eligibility
Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check.
EEO Statement
Bridgewater State University (BSU) is an affirmative action/equal opportunity employer which actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people.
Hourly Rate $15.00

Posting Detail Information


Posting Number Stu04534P
Open Date
Close Date 10/28/2024
Open Until Filled Yes
Special Instructions to Applicants

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