Athletics Ticket Office Student Assistant - IE

James Madison University, United States

Updated: 2 months ago
Location: Harrisonburg, VIRGINIA
Job Type: PartTime
Deadline: ;

Position Details
Position Information


Working Title Athletics Ticket Office Student Assistant - IE
Posting Number J2254
Position Type Institutional Employment
Position Status Part Time
College/Division Intercollegiate Athletics
Department 300056 - Ticket Office
Pay Rate Hourly
Specify Range or Amount $12.00

Position Summary Information


General Information
The Athletic Ticket Office Student Assistant plays a vital role in supporting the operations of the university’s athletic ticketing services. This position is responsible for assisting with various tasks related to ticket sales, customer service, and game day needs within the athletic department. The student employee will contribute to ensuring a seamless and enjoyable experience for fans, donors, students, and guests attending university ticketed events.
Duties and Responsibilities
Provide excellent customer service to patrons in person, on the phone, and via email.
Process phone and window sales as well as game day event sales.
End-of-day balancing of cash drawer, settlement, and reconciliation as they apply.
Perform tasks in an efficient and timely manner.
Stay informed and up-to-date on all policy, games, and events.
Facilitate pass gate operations including player pass, complimentary admission, visiting team, will call, etc. as they apply.
Assist with crowd control, ticket seller support, and general operation as needed.
Must be available to work ticketed events, as needed.
Qualifications
High School degree
Logical reasoning skills
Experience working with customers
Proficiency in Microsoft Office Suite
Conditions of Employment
Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).
Students must have a 2.0 or better cumulative GPA.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

Posting Detail Information


Posting Date 08/23/2023
Beginning Review Date 08/30/2023
Closing Date
Open Until Filled Yes
Proposed Starting Date
EEO Statement
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.
Reasonable Accommodation Request
If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or [email protected] . You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.
Annual Security and Annual Fire Safety Report http://www.jmu.edu/publicsafety/clerycompliance/righttoknow.shtml
Minimum Reference(s) Required 2
Quick Link for Direct Access to Posting https://joblink.jmu.edu/postings/15306
Additional Posting Information

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