Associate Director, Technology Services & Support

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected] . If you have questions while submitting an application, please review these frequently asked questions .

Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:
Associate Director, Technology Services & Support

Department:
Libraries | Executive Office

The Associate Director, Technology Services & Support, resides in the Technology & Digital Programs Division of University Libraries, the division that provides and supports digital library services, web applications, discovery services, endpoint management, information security and privacy, digitization and digital preservation, and technical infrastructure and reports to the Associate Dean for Technology and Digital Programs. The Associate Director collaboratively and consultatively leads the planning, development, and operation of Libraries client computing infrastructure resources and services, including the IT Service Desk. 

This role provides direction to a department of professional staff and student workers and oversees endpoint management, printing, shares, and other aspects of support for over 650 user endpoints and approximately 25 servers. This role coordinates user service functions to ensure timely and complete delivery, consistent user communication and overall service excellence.

The Associate Director provides leadership and vision in the planning and integration of new technologies; fosters excellent user service; works with management and users to set goals; defines priorities and processes and strive for continuous improvement for the client service area; develops and communicates strategic roadmaps and service level agreements; and serves as a member of the division’s leadership team.

The Associate Director requires a focus on excellent user service, a high volume of problem resolution, and an understanding of ITIL standards to ensure quality delivery of computing resources. Develops budgets, chargebacks, and cost models as needed. An ideal candidate will function as a leader, manager, and doer in order to provide technology support and services that enables the staff and the Libraries overall to optimally function on a day to day basis. Responds to evening, weekend, and holiday emergency service calls, or during emergencies / disasters, as needed.

Consistently demonstrates commitment to our values and promotes an organizational culture of Discovery, Connection, Equity, Integrity, and Stewardship (https://library.osu.edu/strategic-directions) as well as dedication to advance the work of the Libraries’ Information Technology unit. All other duties as assigned.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems Management, or comparable field of study, or an equivalent combination of education and experience.

• At least 5 years of IT management experience including at least 5 years of end point management and help desk oversight.

• ITIL certification.

Desired Qualifications:

• 7-10 years of IT Management experience.

• Experience working in an academic setting.

Additional Information:

Career Roadmap:

Function: Information Technology

Sub-function: IT Multi-discipline

Band: Managerial

Level: M2

The pay range for this position is $99,000 to $133,000 annually.

Please submit cover letter and resume with online application. This positing will close after 3-weeks.

Location:
Eighteenth Avenue Library (0005)

Position Type:
Regular

Scheduled Hours:
40

Shift:
First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.