Associate Director, Systems & Technology, Knight-Hennessy Scholars

Updated: about 1 month ago
Location: Stanford, CALIFORNIA

Note: not all unique aspects of the job are covered by this job description.

Knight-Hennessy Scholars program

Knight-Hennessy Scholars (KHS) cultivates and supports a highly-engaged, multidisciplinary and multicultural community of graduate students from across Stanford University, and delivers a diverse collection of educational experiences, preparing graduates to address complex challenges facing the world. Knight-Hennessy Scholars become part of a supportive community of fellow scholars, receive funding for graduate study at Stanford, and participate in the King Global Leadership Program, which provides a collection of community experiences, workshops, meetings with leaders, domestic and global study trips, and personal development opportunities.

Our team is small and entrepreneurial. Efficient database systems and a dynamic website are essential to Knight-Hennessy Scholars, and this role is key to the long-term success of the program and the team. If you enjoy collaborating with colleagues across Stanford, relish engaging with varied constituencies around the world, appreciate operations, systems and technology, and value intense periods of strategy, implementation, and reflection, we want to hear from you.

Job purpose:

Under minimal supervision from the Director of Global Admission and Financial Aid:

  • Serve as primary lead and project manager who specifies requirements and designs solutions for the Technolutions Slate CRM that improve work-flow, production, efficiency and effectiveness.

  • Supervise and support a (to-be-hired) website and systems developer who creates and maintains websites, including the design, build, and implementation of new, high quality, high performance web-based applications and tools that maximally leverage available technology infrastructure

  • Your primary responsibilities and core duties:

    • Technolutions Slate CRM management (50%)

      • Lead efforts to ensure that Technolutions Slate information systems support the mission and objectives of Knight-Hennessy Scholars and Stanford University.

      • Coordinate the process of eliciting, gathering, defining, investigating and solving problems related to systems requirements and special projects for Knight-Hennessy Scholars admission, marketing, program and outreach events, and scholar funding.

      • Analyze, design and implement complex management information systems in Technolutions Slate, including the development and maintenance of datasets, queries, reports, mailings, forms, events, portals, and other systems functionality.

      • Lead and coordinate projects to assist the Knight-Hennessy Scholars leadership team in evaluating the potential for automating existing or proposed work functions or processes and assess the feasibility of creating or modifying systems to meet user requirements.

      • Plan, direct, coordinate, monitor and review the work of Knight-Hennessy Scholars colleagues and external stakeholders during all phases of the team's work in Technolutions Slate; coordinate the planning, development and presentation of training to ensure team members have baseline competency with Technolutions Slate.

      • Manage external vendor or partner relationships with Technolutions Slate and related systems tools.

      • Analyze data and provide data sets including Technolutions Slate KPI dashboards to users for analysis. May include development of operational and analytical reports for end users.

    • Technolutions Slate portal management (30%)

      • Lead efforts to analyze, design, implement, and maintain a suite of Technolutions Slate portals (currently 14 in full production) with multiple different end users, overlapping peak periods, and varying degrees of complexity and integration with our public website and other Stanford technical systems

      • Manage, from the perspective of multiple internal and external users, the requirements for Technolutions Slate portals; ensure a high level of user satisfaction by monitoring the usefulness and effectiveness of portals for end users.

      • Analyze new Knight-Hennessy Scholars process requirements, system functionality, current system use and user needs as they relate to Technolutions Slate portals; specify functional designs and work both individually and with developers and analysts to build and implement.

      • Develop system design for new or revised Knight-Hennessy Scholars portals; document and analyze input/output requirements, procedural flow between departments, operational audits and organizational structures.

      • Integrate Slate Technolutions portals and Knight-Hennessy Scholars website to ensure seamless user experience and effective data transfer

    • Website and systems developer supervision (20%)

      • Supervise and support a (to-be-hired) website and systems developer

      • Maintain sufficient familiarity with web-based applications and websites to support a direct report tasked with their design, architecture, implementation, and deployment

      • Supervise and periodically contribute as needed to the web and systems developer’s efforts to create web pages and tools for Stanford websites using core technologies, including clean, well-structured, search engine optimization-friendly documented code.

      • Provide technical expertise, guidance, and coaching to a direct report tasked with front- and back-end web development, web infrastructure, end-user support, applications maintenance, product evaluation, back-end development, and internal management tools.

      • Support as necessary the website and systems developer’s ongoing partnership with an external web developer to develop and document functional specifications based on requirements gathered from stakeholders.

    • Other duties may also be assigned


    Minimum requirements (education and experience):

    • Bachelor’s degree and eight years of relevant experience or a combination of education and relevant experience

    To be successful in this position, you will bring these knowledge, skills, and abilities:

    • Primary knowledge, skills, and abilities

      • Extensive experience with enterprise applications, especially Technolutions Slate

      • Strong understanding of the software development life cycle

      • Ability to design and document complex business systems

      • Ability to design and manage relational databases

      • Ability to write, compile, test, debug, and deploy software

      • Ability to hand code SQL

      • Ability to approach problems logically and systematically

      • Ability to manage numerous time-sensitive projects with accuracy and attention to detail

      • Ability to establish priorities and manage shifting priorities under pressure

      • Skill in problem solving and analytical thinking

      • Skill in communication, both written and verbal, including the ability to bridge functional and technical resources and build consensus by communicating effectively with individuals of varying systems expertise and business needs

      • Skill in facilitating group meetings, listening, negotiation and conflict resolution

      • Skill in developing and conducting training programs

      • Skill in managing people and performance, including coaching and mentoring

    • Secondary knowledge, skills, and abilities

      • Understanding of web standards and usability methods

      • Ability to design, configure and install web services and content management systems

      • Ability to supervise the development of complex websites and web applications using open source tools, languages, libraries, and current standards-compliant code

      • Ability to hand code HTML, CSS, and JavaScript

      • Knowledge of web content development, cloud services, and analytics tools

      • Knowledge of front-end web development languages

    Certifications and licenses:

    Physical requirements*:

    • Constantly perform desk-based computer tasks.

    • Frequently sitting, grasp lightly/fine manipulation

    • Occasionally stand/walk, use a telephone.

    • Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.

    • Strong visual acuity

    * Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

    Working conditions:

    • May work extended or non-standard hours based on project or business needs

    • Occasional work on evenings and weekends

    • Work onsite at Stanford’s campus no fewer than three days per week (as of August 2021; subject to change)

    Work standards:

    • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

    • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

    • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

    Why Stanford is for you

    Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

    • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

    • A caring culture. We provide excellent retirement plans, generous time-off, and family care resources.

    • A healthier you. Climb our rock wall, swim in our Olympic-sized pool, or choose from hundreds of health and fitness classes at our world-class exercise facilities. We also provide highly competitive health care benefits.

    • Discovery and fun. Stroll through historic sculptures, trails and museums.

    • Enviable resources. Enjoy free commute programs, ridesharing incentives, discounts and more!

    The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

    Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.


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