Associate Director, Student Services – Tepper School of Business

The Tepper School of Business lives at the heart of Carnegie Mellon University, guided by a mission to transform the world, pioneering and innovating at the intersection of business, technology, and analytics. The Tepper School offers a future-focused business school experience, tailored for the complexity of today’s marketplace. Where others see challenges, we see opportunity. Always looking ahead, we are consistently moving the world forward with innovative ideas, creative solutions, and new approaches.

The Tepper School of Business is searching a dynamic leader to join us as an Associate Director of Student Services. This is an exciting opportunity for someone who is driven by helping students succeed and thrives in an interesting and dynamic work environment. This role is responsible for providing academic and non-academic guidance and leadership for students, coordinating student programs/events, overseeing day to day academic operations, and promoting student engagement.

Core responsibilities include:

• Academic advising and student development oversight

• Student Program planning to align with the school’s /program’s strategic vision and student outcomes.

• Management of day-to-day academic operations for student cohorts

• Managing a communication plan for connecting with new and existing students

• Coordinate student support during critical incident moments/events

• Other duties as assigned

Flexibility, excellence, and passion are vital qualities within the Tepper School of Business. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to optimally interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Excellent interpersonal communication, listening and, organizational skills, including the ability to prioritize work and handle multiple tasks simultaneously

• Ability to optimally learn, interpret and explain the curriculum policies and procedures to students

Qualifications:

• Bachelor’s degree required; Master’s degree preferred

• 3-5 years of higher education experience with responsibly with student advising and student programs/events required; 5+ years experience preferred

• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful background check

Additional Information:

• Typical Work Schedule: Monday-Friday from 8:30-5:00pm. An alternate work schedule allowing for evening and weekend hours will be required on occasion.

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays . Finally, rest easy knowing you are covered by life and accidental death and disability insurance.

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access , and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

Academic Program Administration

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information: 

• Please visit “Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world. 

• Click here to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

• Statement of Assurance