Associate Director, Strategic Communications & Operations

Updated: about 2 months ago
Location: Los Angeles, CALIFORNIA
Job Type: FullTime

Job Description:

Position Summary:

The Associate Director, Strategic Communications & Operations will be responsible for strategy and operations on external communications strategy, internal communications strategy, and strategic special projects (e.g., process development and improvement, project management, etc.).

This position reports to the Chief of Staff and can be remote or based in Los Angeles, CA.

Key Duties and Responsibilities:

Internal Communications: You design and maintain an effective communications ecosystem for key internal audiences, in collaboration with executive leadership. Develop strategy and a ‘master calendar’ across communications channels and all leadership communications to ensure consistency with the organization’s strategy, brand, and objectives. Specific duties may include but are not limited to:

  • Developing and maintaining a “master calendar” for all communications from the Office of the President and the broader executive team

  • Writing and/or editing internal communications (e.g., email newsletters, intranet content, etc.) and presentations (e.g., Town Hall presentations) on behalf of the President

  • Refining internal communication practices for information distribution and engagement

External Communications: Produce external writings and presentations to showcase and advance the President’s thought leadership on key areas of focus: higher education, leadership, women’s leadership, and mental health. You are behind the “voice” of the President and you ensure strategic clarity and insight-driven deliverables across all relevant issues and communications. You establish proactive and collaborative processes to ensure strategic alignment on key priorities between the President and Communications, Public Affairs and Relations, and Advancement, and Marketing teams. Specific duties may include but are not limited to:

  • Coordinating input, involvement, and strategy with Communications, Public Affairs and Relations, and Advancement as well as Marketing (when applicable).

  • Writing, editing, and delivering communications that align with strategy and direction from the President and other key stakeholders

  • Developing and maintaining a bank of presentations and speeches on critical topics, on behalf of the President.

  • Developing and maintaining ‘program offerings’ on specific themes, including programmatic elements and structures, collateral and talking points, and financial frameworks for external engagements.

Operations Management: Partner with university leaders and teams in a consultative and/or project management role to address operational challenges and scale effective practices.  Identify and root cause analyze operational pain points across university teams and departments, map out and improve key processes, and collaboratively develop and implement effective and iterative solutions. Manage strategic projects and processes critical to business performance. Specific duties may include but are not limited to:

  • Project managing specific initiatives, including setting a scope of engagement, investigating core challenges, prioritizing and delegating project work, ensuring deliverables happen on time, and assessing impact after a project

  • Work with interdepartmental stakeholders and teams to manage change, including soliciting input on core challenges and potential solutions and rolling out key initiatives

  • Ensure that the outcomes derived from operational processes are in line with the strategic goals of the University

People Management: Manage, coach, and develop team members. Direct a team of student employees and external contractors to conduct research and develop conclusions that can be used in final deliverables.

Essential Knowledge, Skills, and Abilities:

  • Higher education experience, including knowledge of contemporary issues in higher education leadership, strategy, and operations

  • Experience writing and developing presentations for an executive-level audience on new and/or technical topics

  • Ability to lead strategically and operationally through ambiguous and fast-changing circumstances

  • Ability to build relationships and navigate a matrixed organization to achieve results without direct oversight of teams and responsibilities

  • Ability to travel, as needed

Minimum Qualifications

  • Bachelor’s degree, with an outstanding academic record

  • Minimum 5 years’ relevant full-time professional experience in at least three of the below areas:

    • Consulting

    • Higher education

    • Consulting

    • Writing (e.g., reporting, editing, publishing)

    • Project management and/or process improvement

  • Expertise with PowerPoint, Word, Excel, and Outlook 

Preferred Qualifications

  • Proven ability to take initiative, problem solve, and work in an ambiguous, fast-paced, and matrixed environment to achieve outstanding results

  • Exceptional ability to successfully distill insights from complex topics and communicate those insights to specific audiences: strong writing, creative, and editorial skills and outstanding presentation skills: storytelling, slide development, speaking points, etc. 

  • Demonstrated ability to communicate clearly, creatively, and persuasively on a wide variety of subjects, especially in a journalistic style that emphasizes subject matter expertise

  • Demonstrated planning skills and operations experience in team-based, complex environments

  • Strong ability to navigate ambiguity and shifting priorities, stay on top of multiple projects at once, and keep projects on track with multiple executives and teams

  • Outstanding time management, prioritization, and delegation skills

  • Experience with Canva, Constant Contact, project management systems

Learn More About TCSPP

For more information about The Chicago School of Professional Psychology visit www.thechicagoschool.edu . The Chicago School of Professional Psychology is an affiliate of TCS Education System. For more information about TCS Education System visit www.tcsedsystem.org

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

The Chicago School of Professional Psychology is an Equal Opportunity Employer.



Job Description:

Position Summary:

The Associate Director, Strategic Communications & Operations will be responsible for strategy and operations on external communications strategy, internal communications strategy, and strategic special projects (e.g., process development and improvement, project management, etc.).

This position reports to the Chief of Staff and can be remote or based in Los Angeles, CA.

Key Duties and Responsibilities:

Internal Communications: You design and maintain an effective communications ecosystem for key internal audiences, in collaboration with executive leadership. Develop strategy and a ‘master calendar’ across communications channels and all leadership communications to ensure consistency with the organization’s strategy, brand, and objectives. Specific duties may include but are not limited to:

  • Developing and maintaining a “master calendar” for all communications from the Office of the President and the broader executive team

  • Writing and/or editing internal communications (e.g., email newsletters, intranet content, etc.) and presentations (e.g., Town Hall presentations) on behalf of the President

  • Refining internal communication practices for information distribution and engagement

External Communications: Produce external writings and presentations to showcase and advance the President’s thought leadership on key areas of focus: higher education, leadership, women’s leadership, and mental health. You are behind the “voice” of the President and you ensure strategic clarity and insight-driven deliverables across all relevant issues and communications. You establish proactive and collaborative processes to ensure strategic alignment on key priorities between the President and Communications, Public Affairs and Relations, and Advancement, and Marketing teams. Specific duties may include but are not limited to:

  • Coordinating input, involvement, and strategy with Communications, Public Affairs and Relations, and Advancement as well as Marketing (when applicable).

  • Writing, editing, and delivering communications that align with strategy and direction from the President and other key stakeholders

  • Developing and maintaining a bank of presentations and speeches on critical topics, on behalf of the President.

  • Developing and maintaining ‘program offerings’ on specific themes, including programmatic elements and structures, collateral and talking points, and financial frameworks for external engagements.

Operations Management: Partner with university leaders and teams in a consultative and/or project management role to address operational challenges and scale effective practices.  Identify and root cause analyze operational pain points across university teams and departments, map out and improve key processes, and collaboratively develop and implement effective and iterative solutions. Manage strategic projects and processes critical to business performance. Specific duties may include but are not limited to:

  • Project managing specific initiatives, including setting a scope of engagement, investigating core challenges, prioritizing and delegating project work, ensuring deliverables happen on time, and assessing impact after a project

  • Work with interdepartmental stakeholders and teams to manage change, including soliciting input on core challenges and potential solutions and rolling out key initiatives

  • Ensure that the outcomes derived from operational processes are in line with the strategic goals of the University

People Management: Manage, coach, and develop team members. Direct a team of student employees and external contractors to conduct research and develop conclusions that can be used in final deliverables.

Essential Knowledge, Skills, and Abilities:

  • Higher education experience, including knowledge of contemporary issues in higher education leadership, strategy, and operations

  • Experience writing and developing presentations for an executive-level audience on new and/or technical topics

  • Ability to lead strategically and operationally through ambiguous and fast-changing circumstances

  • Ability to build relationships and navigate a matrixed organization to achieve results without direct oversight of teams and responsibilities

  • Ability to travel, as needed

Minimum Qualifications

  • Bachelor’s degree, with an outstanding academic record

  • Minimum 5 years’ relevant full-time professional experience in at least three of the below areas:

    • Consulting

    • Higher education

    • Consulting

    • Writing (e.g., reporting, editing, publishing)

    • Project management and/or process improvement

  • Expertise with PowerPoint, Word, Excel, and Outlook 

Preferred Qualifications

  • Proven ability to take initiative, problem solve, and work in an ambiguous, fast-paced, and matrixed environment to achieve outstanding results

  • Exceptional ability to successfully distill insights from complex topics and communicate those insights to specific audiences: strong writing, creative, and editorial skills and outstanding presentation skills: storytelling, slide development, speaking points, etc. 

  • Demonstrated ability to communicate clearly, creatively, and persuasively on a wide variety of subjects, especially in a journalistic style that emphasizes subject matter expertise

  • Demonstrated planning skills and operations experience in team-based, complex environments

  • Strong ability to navigate ambiguity and shifting priorities, stay on top of multiple projects at once, and keep projects on track with multiple executives and teams

  • Outstanding time management, prioritization, and delegation skills

  • Experience with Canva, Constant Contact, project management systems

Learn More About TCSPP

For more information about The Chicago School of Professional Psychology visit www.thechicagoschool.edu . The Chicago School of Professional Psychology is an affiliate of TCS Education System. For more information about TCS Education System visit www.tcsedsystem.org

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

The Chicago School of Professional Psychology is an Equal Opportunity Employer.


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