Associate Director, Online Hybrid MBA – Tepper School of Business

Carnegie Mellon University’s Tepper School of Business is searching for an Associate Director, Online Hybrid MBA Programs to join their team.  This is an exciting opportunity for someone who thrives in a fast paced and challenging work environment.

The Tepper School of Business lives at the heart of Carnegie Mellon University, guided by a mission to transform the world, pioneering and innovating at the intersection of business, technology, and analytics. We are looking for a highly organized problem solver with a strong background in providing a world-class student experience to support our Online Hybrid MBA program as an Associate Director. Ranked #2 by U.S. News & World report, our Online Hybrid MBA is delivered primarily online with students coming to campus for several intensive weekends per year (Access Weekends) for 3-4 days of conference- style programming.

The Associate Director will have a high-level of oversight of the Online Hybrid MBA to ensure all academic, event and co- curricular activities are delivered with excellence and to ensure a top-quality experience for our students.

Your core responsibilities will include:

• Lead our Student Services team, manage the high-level delivery of several weekend events, registration, technology, onboarding, orientation, graduation, student & faculty communication, as well as supporting the creation of the calendar and budget.

• Manage the overall operations of the Online Hybrid MBA Programs (OH MBA and Accelerated OH MBA) including academic activities, student services, event management, technology and a variety of other activities that keep the programs running seamlessly.

• Lead multiple Access Weekends throughout the year including content development, speakers, and communication. Work closely with the Assistant Director of event planning to ensure seamless delivery of events and use feedback to adjust and improve quality of programming.

• Manage the onboarding process for incoming students including communication, registration, and various activities to ensure a successful transition to CMU.

• Lead annual Basecamp (orientation) including content development, speakers, and oversight of delivery.

• Lead Graduation events and manage student communication and coordination.

• Lead student and faculty communication throughout the semester for events. Respond to student and faculty questions; solve problems as needed.

• Support the creation of the academic calendar; manage distribution.

• Support the development of the OH MBA budget; track spending and ensure budget adherence.

• Support in-person events for other Masters Programs as needed.

• Other duties as assigned

You should demonstrate:

• Critical thinking skills, the ability to make sound decisions and manage work independently, as well as a strong customer service mindset. You will find creative ways to get things done when faced with challenges or resistance in addition to having strong attention to detail and deadlines.

Flexibility, excellence, and passion are vital qualities within the Tepper School of Business. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Bachelor’s degree required; Master’s degree preferred

• 5-8 years of experience in program operations/management, student services with professional graduate students, professional business experience, and/or event management required.

• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful background check

Additional Information:

• Work Posture: This position is currently operating on a hybrid schedule, with an on-campus/in office presence 2 days a week.

• Typical Work Schedule:  Monday-Friday from 8:30-5:00pm. An alternate work schedule allowing for evening and weekend hours will be required on occasion.

• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over sponsorship of an employment visa for this opportunity.

Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you are covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: https://www.cmu.edu/jobs/benefits-at-a-glance .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role & responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in this exciting opportunity?! Apply today!

Location

Pittsburgh, PA

Job Function

Academic Program Administration

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information: 

• Please visit “Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world. 

• Click here to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

• Statement of Assurance