Associate Director of Visitor Experience

University of Maryland, United States

Updated: about 2 years ago
Location: College Park, MARYLAND
Deadline: ;

Posting Details
Posting Details


Position Number: 102529
Title: Associate Director
Functional Title: Associate Director of Visitor Experience
Category Status: 33-Exempt Regular
Applicant Search Category: Staff
University Authorized FTE: 1.000
Unit: SVPAAP-EM-Assessment & Technology
Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks

Offers of employment are contingent on completion of a background check. A prior criminal conviction or convictions will not automatically disqualify a finalist from employment in the position.
Vaccine Protocol

The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMD, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded.
Position Summary/Purpose of Position:
Member of the management team that oversees the delivery of an excellent visitor experience for prospective students, parents, and others. Primarily provides management of the experience of our visitor in two significant areas: 1) recruitment and yield programs for prospective students and related campus visitors and, 2) oversight and management of the Visitor Center at The Hotel at The University of Maryland. In conjunction with the Coordinator of Events, the Associate Director will manage the fall recruitment programs (Visit Maryland Day and Maryland’s Open house for academically talented students, Maryland information sessions), spring yield programs (Spring Open House, EDGE) and other programs and will coordinate the Office of Undergraduate Admissions participation in campus wide open house programs (e.g. Maryland Day). In conjunction with the Coordinator of Visitor Engagement, the Associate Director will manage the Visitor Center at the Hotel which serves as the primary point of contact for prospective students visiting campus. In addition, the Associate Director is responsible for the delivery of excellent customer service and provision of information about the admission process through supervision and management of staff, students, technology and resources that provide delivery of services through in person, virtual, email and telephone interactions. In addition, through supervision of the Coordinator of Visitor Services, the Associate Director will oversee the management of the Maryland Images student recruitment organization. The Associate Director will also provide leadership to the management team in the development, implementation and evaluation of programs and technology related to the Office of Undergraduate Admissions and specifically the visitor experience. 
  
-Serves as office liaison with academic and student service units on campus
Minimum Qualifications:
EDUCATION 
 
Bachelor’s degree from an accredited college or university is required. 
 
EXPERIENCE 
 
8 years’ progressively responsible experience in university admissions or related field, including experience coordinating large-scale recruitment events with at least 4 years in a supervisory capacity. 
 
KNOWLEDGE, SKILLS AND ABILITIES 
 
Knowledge of policies, practices and programs of university admissions. 
 
Demonstrated skill building relationships and providing customer service to campus constituents. 
 
Strong oral presentation and written communication skills. 
 
Commitment to collaborative teamwork. 
 
Excellent professional judgment in handling sensitive and demanding customers and situations. 
 
Willingness to travel and work evenings and weekends.
Preferences:
Master’s preferred.
Additional Certifications:
Additional Information:
*This position does not provide sponsorship for Visas.
Job Risks Not Applicable to This Position
Physical Demands
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.
Posting Date: 01/14/2022
Closing Date:
Open Until Filled Yes
Best Consideration Date 02/04/2022
Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

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