Associate Director of Student Onboarding and Success

Central Carolina Community College, United States

Updated: about 1 month ago
Location: Lillington, NORTH CAROLINA
Deadline: 15 Mar 2024


Job Description

At Central Carolina Community College, we create transformative lifelong learning opportunities! We expect all employees to find ways to remove barriers to student success and provide all students a pathway to achievable dreams. Our employees are charged to recognize the challenges we face and to respond to them with empathy, understanding, and a willingness to help.

This position provides a wide range of activities involved in admissions, advising, supervision of staff, management of programs and process, and determining selection for admission into competitive-entry programs with the College.

Please include unofficial copies of undergraduate and graduate transcripts. Will be required to submit official copies of transcripts before start date.
This position may have occasional travel between campuses and for training. Occasional after hours may be required.
Diversity Policy:  Central Carolina Community College believes the college experience is greatly enriched through diversity; therefore, the college encourages diversity of thought within the student body and staff. Furthermore, the college seeks to promote awareness of diversity and the respect for all individuals, and the college pledges to adhere to this mission in its relationship with the community.


Essential Duties

•    Directly supervises four full-time staff members, and 1 part-time staff member within the Student Onboarding and Success department on Harnett Main Campus and Lee Main Campus.
•    Schedules and lead training efforts as new Education Navigators are onboarded and assess learning of essential job responsibilities.
•    Serves on departmental leadership team that leads and schedules training efforts, team meetings, retreats, and professional development opportunities.
•    Serves as an Education Navigator to a caseload of students which includes

  • Serving as an initial point of contact for prospective students by discussing various course offerings and career pathways.
  • Assisting students in completing the admissions process.
  • Assessing prospective student placement data such as SAT, ACT, RISE scores, RISE GPA and reviews transcripts from high school, and postsecondary institutions.
  • Provides students with initial academic advising by assisting with course planning and advising and registration 
  • Conducting proactive outreach 
  • Connecting students to needed resources and services
  • Serves as Advisor to a caseload of pre-health science students and reviews limited enrollment applications in consideration of entry. 
•    Provides information regarding course and training offerings to applicants which requires familiarity with all curriculum and continuing education programs offered by the college.
•    Provides input and makes recommendations concerning admissions criteria, policies, and procedures.
•    Ensures that students have a smooth onboarding experience to the college and assist in solving complex admissions or onboarding issues that students experience.
•    Identify barriers and opportunities for the college to consider and reexamine how to best support students through the onboarding process.
•    Assists with campus-based onboarding events, and retention activities as needed.
•    Serves on college-wide committees as requested.
•    Maintains adequate records and assures correct applicant status and starting semester.
•    Works virtually and during evening hours as needed.
•    Completes the annual five-hour staff development requirement. 
•    Follows and supports College activities, policies, and procedures. 
•    Performs additional tasks or duties as assigned by the Dean of Student Onboarding and Success or Designee
•    Responds in a timely and professional manner to student inquiries- phone, email, zoom and in-person meetings.
Recognizing and respecting the variety of experiences and contributions represented by all of our students, employees, and community, the Associate Director of Student Onboarding and Success will encourage a learning environment where everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities. 


Minimum Requirements


Required educational background:
Bachelor’s degree from an accredited institution preferably in Higher Education or closely related field 
Required kind and number years of work experience:
Two years in academic advising, success coaching, admissions or a related higher education setting.
Required knowledge, skills and abilities: 
Multitasking, organization, prioritizing, Microsoft Office Suite experience, ability to follow-up in a timely manner, excellent written and oral communication, ability to work in a fast-paced environment during peak periods, effective collaboration/critical thinking/team building/problem solving skills, and an understanding of and commitment to the open-door philosophy of the community college.


Preferred Requirements

  • Master’s degree from an accredited institution in Higher Education/College Student Development or closely related field.
  • Four years in academic advising, success coaching, admissions or a related higher education experience in a community college setting.
  • Supervisory experience in higher education, especially in student-facing roles
  • Demonstrated customer service excellence.
  • Bilingual in Spanish and English


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