Associate Director of Enrollment Services

27-Jan-2022

School of Nursing - Dean's Office

71085BR

University Job Title

Student Services Officer 3, YSN

Bargaining Unit

None - Not included in the union (Yale Union Group)

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (23)

Wage Ranges

Click here to see our Wage Ranges

Worksite Address

400 C28 Admin West Campus Drive
Orange, CT 06477

Work Week

Standard (M-F equal number of hours per day)

Searchable Job Family

Student Services

Total # of hours to be worked:

37.5

Position Focus:

The Associate Director of Enrollment Services serves as the school’s Registrar, planning and administering student enrollment services. The Associate Director promotes novel technology that will streamline administrative processes, supports the functions of YSN Curriculum Council, manages student registration, monitors student academic progress towards degree requirements, manages academic and employment verifications and manages student credentials and enrollment data. The Associate Director of Enrollment Services and Registrar plays a key role in developing print and online resources that describe academic requirements and enrollment policies for YSN students and ultimately ensures a smooth experience for YSN students. In all work, supports YSN diversity and inclusion values and commitments.

A cover letter and resume are required with this application.

Essential Duties

1.  Provides oversight and management for information on registrarial, administrative, academic, and procedural matters to current students, prospective students, faculty, staff and graduates. Work independently to trouble-shoot any matters regarding academic and registrarial services at Yale Nursing.  2.  Direct the Registrar Office’s services and operations supporting approximately 430 students with varying curriculum needs for degree programs and specialty tracks. Services include registration and creation of schedules, billing student tuition, issuing/providing degree verifications, issuing transcripts, maintaining student records, statistical reporting, etc.  3.  Collaborate with relevant YSN offices to ensure courses are created in an accurate and  timely manner to meet faculty and student needs (Academic Support Unit, Business Office, etc.).  4.  Oversee the development and maintenance of systems and processes (online forms, data requests, set deadlines, etc.) that assist with course scheduling and related tasks.  5.  Leads maintenance of the YSN Bulletin, which contains academic policies, procedures, and degree requirements.  6.  Work with Yale Health and university offices to monitor registration holds and follows process of alerting the student(s), faculty, and key staff to ensure compliance with university and YSN policies.  7.  Serves as the primary liaison to the University Registrar’s Office to ensure compliance with registrarial functions, administrative policies and procedures.  8.  Advise individual students with registration and other academic support requests. Additionally, collaborates with Registrars of other schools to support PhD and joint degree students and students registering for courses across Yale schools.  9.  Oversee licensure and boards certification process for all programs, working closely with program and specialty faculty.  10. Oversee student records and conducts audits transcripts for all graduating students to ensure compliance program requirements for graduation and licensure boards.  11. Compile statistical data and information. Summarizes and analyzes data for reports.  12. Responsible for maintaining and updating web based and printed materials on academic policies, program and graduation requirements and other academic resources to support the student experience and curricular needs of the school.  13. Supervise the work of the office staff, including hiring, providing feedback, providing evaluations, and training.   14. Participates and assists with large scale functions and office initiatives as needed.

Required Education and Experience

Bachelors Degree in a relevant field and four years of experience in a related area or an equivalent combination of education and experience.

Required Skill/Ability 1:

Excellent oral, written and interpersonal communication skills with emphasis on customer service to students, faculty and staff.

Required Skill/Ability 2:

Excellent organizational skills to meet deadlines, timely response to student and faculty requests, and meet requirements of the position.

Required Skill/Ability 3:

Ability to adapt to change and adjust work flow to meet organizational and project goals; effective at improving systems to better serve constituents.

Required Skill/Ability 4:

Proven record of learning new systems and technologies to improve efficiencies.

Required Skill/Ability 5:

Evidence of engagement in academic and student services and commitment to supporting the academic life of a school. Demonstrated ability to work independently and as a team player with a variety of individuals including students, faculty, staff, alumni and the public.

Preferred Education, Experience and Skills:

Master’s Degree in a relevant field. Experience with Banner database, registrar services and reporting tools, and prior experience in academic affairs or student services areas.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at [email protected], or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: [email protected].

Note

Yale University is a tobacco-free campus