Associate Bursar - University Bursar's Office

Updated: 5 months ago
Location: Medford, MASSACHUSETTS


Posted: 11-May-23

Location: Medford, Massachusetts

Salary: Open



Internal Number: 18856


The University Bursar's Office has oversight of all financial records and transactions for all current and former students. The Office is responsible for timely and accurate billing, collection and accounting for all student related revenues, payments and receivables; receipt of all student loan disbursements and issuance of student refund checks in compliance with Title IV Cash Management regulations; maintenance of student receivables and bad debt reserves at predetermined levels of acceptability. The Bursar's Office establishes, maintains and publishes student financial policy; reconciles all related P/S accounts; manages MBTA monthly and semester pass programs; processes departmental cash receipts, petty cash payments, and research study vouchers. The University Bursar's Office is committed to providing a high level of customer service for student, parent and staff customers in executing the above responsibilities.

What You'll Do

The Associate Bursar works independently to provide billing, account reconciliation, receivable management, and administration of payment and refunding systems for the Bursar’s Office. The position manages cashiering services and staff and provides functional expertise for complex customer service-related billing questions. The Associate Bursar collaborates on projects, implementation, and testing of Bursar processes and provides guidance to constituent offices.


Essential Functions:

  • Create and review weekly student billing production for the Medford and SMFA campuses
  • Oversee student refund processing and validate account credits and unclaimed property
  • Audit tuition calculation jobs and liaise with Financial Aid and Registrar Offices to provide accuracy
  • Manage receivables and work in concert with Student Service nodes (Registrar, Financial Aid, Deans Offices) to coordinate student case management
  • Provide functional expertise on vendor systems and services, including tuition payment plans, international payment exchanges, banking, cashiering, tuition insurance plans, MBTA pass purchases
  • Supervise and mentor the Medford Bursar Representative position
  • Provide backup to the University Bursar and the Associate Bursar for System and Programs
  • Participate and attend special project and collaborative billing team meetings with Tufts Technology Services and other constituent offices
  • Reconcile accounting suspense issues and create monthly General Ledger journal entries and provide support for financial audits
  • Provide expert customer service to second-tier questions and requests

What We're Looking For

Basic Requirements:

  • Knowledge and experience typically acquired by a Bachelor’s degree (5+ years of extensive functional knowledge in student financials can be substituted).
  • 3 years of experience.
  • Microsoft Office with a strong understanding of Excel.
  • Experience with relational databases and report writing.  
  • Good written and verbal communication skills.
  • Strong customer service skills.

Preferred Qualifications:

  • Master’s degree preferred.
  • 3 to 5 years’ experience in higher education preferred.
  • Experience with creating and updating websites.
  • Experience with Crystal reporting, Access, and database programs strongly recommended.
  • Knowledge of ERP Software, particularly Oracle/PeopleSoft for Higher Education preferred.
  • Accounting background.

Pay Range
Minimum $62,200.00, Midpoint $77,750.00, Maximum $93,300.00
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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About Tufts University
This is Tufts. Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway). Our employees light the way. Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world. At Tufts, the work you do matters. So do you. Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most. We’re all in on creating an anti-racist culture of belonging. Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world. An innovative university needs resourceful people who make things happen. Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply. See the University’s Non-Discrimination statement and policy here If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at Applicants can learn more about requesting reasonable accommodations at
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