Assistant Vice President, Student Relationship Technologies (Remote)

The Assistant Vice President, Student Experience Technologies at the University of Arizona Global Campus (UAGC) is a full-time employment position reporting to the Chief Information Officer. The role will be primarily responsible for managing and executing the institution’s constituent relationship management (CRM) strategy and other student relationship technologies beyond the classroom.

The ideal candidate will understand, acknowledge, and overcome the challenges of creating and providing a premium digital experience for our 100% online students while fully embracing a low-code/no-code development paradigm and a continuous integration/continuous delivery model. The ideal candidate will be a seasoned leader and will have demonstrable experience developing and executing a strategic vision. S/he will be comfortable working with diverse stakeholders and other information technology professionals in a customer-centric governance and prioritization framework, and will manage the risks associated with a test-and learn methodology by developing and maintaining excellent relationships with team members and campus leaders.

UAGC has selected Salesforce as its primary platform to support the overall enrollment and student success initiatives. This role will lead the implementation and management of the platform, ensuring it is aligned with the organization's goals and objectives. The scope of responsibilities will also extend into our contact center, knowledge management and behavioral analytics, our marketing automation services, applicant portal, aspects of our workforce optimization function, and other related services. This individual will be responsible for managing all aspects of the implementation, including process improvement, data migration, system integration, training, and support.

ESSENTIAL JOB FUNCTIONS:

• Develop and execute the University of Arizona Global Campus' Relationship Management strategy, across a variety of toolsets and interaction points.

• Collaborate with various departments and teams to identify opportunities for improvement and implement solutions that support enrollment and student success initiatives.

• Oversee the implementation of Salesforce in an educational setting to support the University's enrollment management and student success initiatives.

• Further develop and implement our contact center behavior and analytics strategy and implementation.

• Leverage technologies to broaden and enhance the institution’s responsiveness to voice of the customer feedback to increase engagement.

• Develop and implement processes for data migration and integration with other systems.

• Lead teams across the scope of the portfolio.

• Provide training and support to staff and stakeholders on how to effectively use relationship technologies and analytics to support university goals.

• Work with senior leaders to develop targeted campaigns and communication strategies to support student recruitment and retention.

• Stay current with industry best practices and advancements in relationship management technologies.

PHYSICAL REQUIREMENTS:

While performing the duties of the job, the employee is regularly required to use a telephone and computer. The employee may frequently interact with fellow employees and/or clients. The requirements of this job may be completed with or without reasonable accommodation.

WORK ENVIRONMENT:

While performing the duties of the job, the employee is required to work in an office environment, where the noise level is usually moderate to loud.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree required.

• A minimum of 7 years of experience in CRM, with at least 5 years of experience implementing and managing Salesforce in an educational setting.

• Strong understanding of CRM, Omnichannel, and Nurturing processes and methodologies, including lead management, case management, and analytics.

• Excellent project management and leadership skills, with the ability to manage cross-functional teams and large-scale projects.

• Broad expertise with of data migration and integration best practices.

• Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to a non-technical audience.

• Strong problem-solving skills and the ability to think critically and creatively.

• Strong leadership skills, with the ability to motivate and lead cross-functional teams.

For more information regarding this position, please contact us at [email protected] .

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.

Where higher education meets technology – that’s The University of Arizona Global Campus. At UAGC, students discover relevant degree programs, innovative technology, and cherished tradition. UAGC offers associate, bachelor’s, and master’s online degree programs. The mission of UAGC is to provide high-quality, accessible, lower cost, and innovative, educational programs that meet the diverse needs of individuals pursuing advancement in their lives, professions, and communities. For more information, please visit www.uagc.edu , Facebook (https://www.facebook.com/UniversityOfArizonaGlobalCampus/) , Instagram (https://https://www.instagram.com/uazglobalcampus/) , LinkedIn (https://https://www.linkedin.com/company/university-of-arizona-global-campus/) or Twitter (https://www.twitter.com/UAZGlobalCampus) .