Assistant Operations Manager

Fitness and Recreation

Full Time

68083BR

Job Summary

The Assistant Operations Manager is responsible for carrying out the day-to-day operations, customer service and housekeeping duties of the Operations unit, which includes sales, emergency procedure/evacuation, daily financial reconciliations, customer service, administrative duties, promotions, and special events

The Assistant Operations Manager’ position involves managing or performing the administrative services or managing the full general operations of an academic or non-academic organization(s). Administrative services include activities in finance and human resources and may also include Information Technology (IT), facilities, or student services. General management activities include long and short range strategic planning in determining the mission and directing all activities of multi-disciplinary departments through subordinate management staff.

UCSF Fitness & Recreation inspires growth and health on the UCSF campus through fitness, community, and play and this position under Fitness & Recreation Operations is an integral part of the department and is responsible for providing excellent customer service and maintenance of the Fitness and Recreation facilities.

The Assistant Operations Managers work under direct supervision of the Operations Manager and are responsible for carrying out the day-to-day operations, including but not limited to customer service for fitness members and guests as well as internal support for program managers and staff, adhering to cleanliness standards of the facilities, assorted clerical duties, understanding and being able to act upon emergency procedure / evacuation, daily financial reconciliations, understanding and participating in promotions, and special events.

Department Description

UCSF Fitness and Recreation operates two fitness centers at UCSF.  We provide fitness and wellbeing services to UCSF students, faculty, staff and community members through a broad range of fitness, recreation, aquatics, personal training, outdoor programs, and health and wellness programs. 
 
We make life better here by inspiring fitness and wellbeing for everyone.  UCSF Fitness and Recreation’s mission is to enrich the human spirit, quality of life, and community at UCSF. We are passionate fitness and recreation professionals committed to doing quality work.  We fulfill that mission by providing our members with exceptional service, knowledgeable staff, a wide variety of activities, and a clean environment.  We are a customer service division, providing needed services on all UCSF campus sites and delivering these services with PRIDE: Professionalism, Respect, Integrity, Diversity and Excellence. 

Not only are you surrounded by the beauty and expansion of UCSF campuses, but you are also embraced by diversity and the unity of our members.  Your opportunities with UCSF Fitness and Recreation provides you with a supportive and engaging work environment, a dynamic fitness center operations team, and the opportunity to enrich others.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Minimum 3+ years of related experience.
• American Red Cross CPR/AED Certification (active or within 6 months of employment).
• Office technology competencies must include phone & voicemail system, Microsoft word, Microsoft excel, e-mail systems, faxing, copying, printing, scanning, FileMaker, program database system, online member access/booking (CSI), When 2 Work staff scheduling software, etc.
• Highly developed interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills.
• Knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines.
• Strong skills in short-term planning, analysis, problem-solving, and customer service.
• Thorough knowledge of financial analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees.
• Solid organizational skills and ability to multi-task with demanding timeframes.
• Ability to use sound judgment in responding to issues and concerns.
• Customer service experience.
• Outgoing, friendly, and warm.
• Able to motivate & support others in their quest to be healthier and fitter.
• Ability to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision.
• Ability to work independently and as a team member.
• Demonstrated skill necessary to collect, organize and disseminate information upon request.
• Ability to make sound judgments.
• Ability to conduct presentations to large groups on and off campus.
• Solid knowledge of common University-specific computer application programs.
• Ability to use discretion and maintain confidentiality.

Preferred Qualifications

• Certified Pool Operator (CPO) Certification or equivalent.
• 2 years customer service or operations experience.
• Knowledge of UCSF Fitness & Recreation.
• Experience in fitness and/or organized sports.
• Experience in hospitality industry.
• Knowledge of the UC systems, forms, policies, and structure. Knowledge and use of University guidelines regarding PCI compliance, cash handling, RFR, etc.
• Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or personnel management.

License/Certification

• American Red Cross CPR/AED Certification (active or within 6 months of employment).

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

007377 ADMIN OFCR 3

Job Category

Professional and Managerial, Recreation Services

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Additional Shift Details

Sunday – Saturday business hours between 5:00 AM – 10:30 PM