Assistant Manager Vet Services

Updated: about 1 month ago
Location: Campus, ILLINOIS
Job Type: FullTime


The Assistant Veterinary Services Manager is a member of the Animal Resource Center (ARC) Veterinary Services department and serves on the management team. The assistant veterinary services manager supports the Administrative Director with supervision and oversight of the veterinary technicians and veterinary assistants to ensure that operations within the ARC veterinary services department runs smoothly with the highest level of care and attention given to the animals and to research staff. Working under limited supervision, the assistant veterinary services manager supervises the daily activities of veterinary technicians and assistants in their assigned veterinary modules and assumes some of the duties of the manager in their absence. Responsibilities include oversight of technical and surgical services, disbursement of controlled drugs, auditing and maintenance of veterinary services related documentation and rodent health reporting. This position works with animals. This position is subject to compliance regulations of the Animal Welfare Act, Public Health Service Policy, AAALAC guidelines, the State of Ohio Veterinary Practice Act, Federal Drug Enforcement Administration regulatory guidelines, US Food and Drug Administration Center for Veterinary Medicine regulations and other applicable regulatory guidelines.



  • Supervise the daily activities of assigned veterinary technicians and assistants, review work of technicians and assistants, reassign work when needed, determines problems and facilitates addressing performance and attendance issues. Monitor and enter daily attendance punches in attendance enterprise for veterinary technicians and assistants (15%)
  • Monitor and review all aspects of veterinary surgical services, which includes scheduling, reviewing anesthesia induction and monitoring, surgical prep, and post-surgical veterinary nursing support. Provide training to veterinary technicians and veterinary assistants in appropriate aseptic surgical techniques, animal handling, restraint, various other techniques, and mandated record keeping. (12%)
  • Oversee and facilitate appropriate labor to cover all animal health observations received in the previous 24 hours using a handheld or stationary tablet device. Interface with the Administrative Director and ARC veterinarians to determine and implement treatment or actions. (10%)
  • Oversee, monitor, record, disburse, and destroy controlled substances in accordance with Drug Enforcement Agency (DEA) guidelines and all applicable governing regulatory guidelines. Create schedules for drug auditing procedures. (8%)
  • Evaluate veterinary services workflow and make recommendations to the Administrative Director to improve interaction between veterinary personnel, research staff and ARC operations personnel. Determine priorities and implementation of work assignments in the absence of the administrative director. (8%) 
  • Execute policies, procedures and methods developed by the management staff and ensure maintenance of the Association for Assessment and Accreditation of Laboratory Animal Care ( AAALAC) standards for veterinary care. Review and assess competency and compliance of veterinary services staff working within the Animal Resource Center and provide feedback to the Administrative Director and internal compliance and training specialist. (6%)
  • Analyze, in concert with the IACUC, issues of regulatory noncompliance as it relates to veterinary services. This includes surgical protocol variances, Semi-Annual and AAALAC inspection deficiencies and animal welfare issues. (6%)
  • Perform various veterinary internal audits to ensure compliance within the veterinary services team. Updating, developing, and maintaining standard operating procedures within veterinary services. (6%)
  • Act as a liaison with research personnel and aid and support on issues that arise in the veterinary services department. (6%)
  • Determine training for all new veterinary personnel, and analyze the need for new surgical equipment that will support the program. (6%)
  • Provide feedback to the administrative director about work performance of the veterinary services employees and participate with annual performance evaluations. (6%)


  • Assume some of the duties and responsibilities of the Administrative Director in their absence. (4%)
  • Be proactive, take responsibility, determine, and assign labor, when veterinary technicians and assistants are out on vacation, or sick. Perform duties of veterinary technicians and assistants as needed. (3%)
  • Assume responsibility for IACUC mandated regulatory requirements¿ ensure compliance with Animal Welfare Act and Public Health Service Policy requirements and AAALAC. (2%)
  • Perform other related duties as may be assigned. (2%)


    Department: Continuous contact with the Veterinary staff to assist with daily job assignments. Daily contact with the Administrative Director regarding ongoing veterinary activities and standard operating procedural issues. Daily contact with training and compliance staff, clinical veterinarians, veterinary technicians to ensure veterinary services function smoothly.

    University: Daily contact with investigative staff regarding daily investigative veterinary needs, special animal care needs to provide quality animal care and excellent customer service within the Animal Resource Center.

    External: Regular (weekly) contact with various animal vendors end less frequent contact with other service personnel such as contractors and service personnel to coordinate services and to escort them throughout the Animal Resource Center.

    Students: Some contact with undergraduate, graduate students and medical students for the provision of surgical and technical training.



    Supervise veterinary technicians and veterinary assistants.



    Experience: 5 to 8 years of related experience. Prefer supervisory experience of groups of 6 or more individuals. Prefer 2 years of experience in a laboratory animal environment as a veterinary technician.

    Education/Licensing: Associate’s degree required or the equivalent in education. Prefer AALAS certification at the LAT level.



  • Knowledge, understanding and ability to accurately apply commonly used concepts, practices, and procedures within the field of veterinary services, specific to a veterinary technician role. Previous experience working with animals.
  • Ability to handle, restrain, administer substances and anesthesia, and provide monitoring and post-operative and other nursing care for a wide range of animal species including but not limited to rodents, rabbits, dogs, cats, and livestock. Ability to perform correct surgical prep and demonstrate knowledge of aseptic surgical techniques.
  • Competent, accountable, motivated, proactive, a problem solver, have a positive attitude, a good communicator, remain focused on task at hand, ability to serve as a role model.
  • Must have supervisory skills. Leadership ability. Ability to share information subordinate need to successfully perform their duties and ability encourage candid and open dialog. Ability to promote key values.
  • Ability to build teams. Understands the importance of mentoring and coaching employees. Ability to show enthusiasm for helping others improve or develop new skills.
  • Must demonstrate compliance with Case Western Reserve University animal research and care (ARC) policies and procedures, and knowledge of compliance regulations of the Animal Welfare Act, Public Health Service Policy, AAALAC guidelines, the State of Ohio Veterinary Practice Act, Federal Drug Enforcement Administration regulatory guidelines, US Food and Drug Administration Center for Veterinary Medicine regulations and other applicable regulatory guidelines.
  • Must demonstrate compassion for animals within Case Western Reserve University facilities and dedication to the Animal Resource Center’s mission. Must handle animals with care and respect at all times.
  • Ability to maintain familiarity and demonstrate knowledge of and compliance to ARC policies and governing regulatory guidelines.
  • Professional and effective verbal and written communication skills. Must be able to relay information articulately and accurately to investigators, research staff, and other interested parties.
  • Strong interpersonal skills: ability to work and communicate with various individuals from a broad spectrum of disciplines, technical and educational backgrounds within the department, School, and University, and with individuals outside the University.
  • Strong organization skills: ability to multi-task, prioritize and meet deadlines. Must demonstrate attention to detail and accuracy, time management skills, and follow-through.
  • Ability to work effectively independently and collaboratively within a team. Must be highly motivated, responsible, dependable and a self-starter.
  • Ability to work with sensitive information and maintain confidentiality.
  • Effective problem-solving skills; must demonstrate excellent analytical skills, sound judgment and good decision-making.
  • Proficiency in Microsoft Office, relational database software and with internet navigation.
  • Must demonstrate willingness to learn new techniques, procedures, processes, and computer programs as needed.
  • Ability to effectively interact with colleagues, supervisors and customers face to face.
  • Ability to meet consistent attendance.


    This position will work directly and/or indirectly with animals, which may include rodents, rabbits, dogs, cats, pigs, sheep, goats, and aquatics. This position may have direct contact with or have exposure to the following hazards: bloodborne pathogens, chemicals, infectious agents, select agents, radioactive materials, human blood and tissue, animal blood and tissue. Personal protective equipment, including lab coat, gloves, and goggles, will be provided to limit exposure to hazards. This position requires baseline evaluation of hearing and vision. This position may require the ability to independently lift or assist with lifting animals ranging from small to large. The nature of this position may require the use of a respirator. This position may be required to drive or travel to satellite facilities to perform veterinary care. This position is subject to an FBI check and fingerprinting. This position may require working some weekends and holiday shifts.

    It is necessary to complete the job before leaving work; veterinary care cannot be held over to the next day and providing the highest level of care to animals is essential to ARC’s mission. Veterinary care is a 7-day per week, 365-days per year job. All tasks must be performed to fulfill guidelines and regulations according to USDA and the Guide for the Care and Use of Laboratory Animals (NRC2011), which is the main resource used by AAALAC's Council on Accreditation.

    Case Western Reserve University’s animal facilities are accredited by the Association for the Assessment and Accreditation of Laboratory Animal Care (AAALAC) and is managed according to the "Guide for the Care and Use of Laboratory Animals” appropriate Federal Animal Welfare Regulations, and the Public Health Service “Policy on the Humane Care and Use of Laboratory Animals." This position, and all animal research personnel, are subject to internal compliance to Animal Resource Center Standard Operating Procedures and to compliance regulations of the Animal Welfare Act, Public Health Service Policy, AAALAC guidelines, the State of Ohio Veterinary Practice Act, Federal Drug Enforcement Administration regulatory guidelines, US Food and Drug Administration Center for Veterinary Medicine regulations and other applicable regulatory guidelines.

    In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


    Case Western Reserve University provides reasonable accommodations to applicants with disabilities.  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation.  Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.


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