Assistant Manager, User Services Support

Provides supervision to campus technical support staff responsible for user support. Provides general project management support as assigned.

EEO/AA 

Qualifications

 

Bachelors and 3 years experience

Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of three (3) years of directly job-related experience.

Additional Position Information

• Department is willing to accept experience in lieu of education.
• This position is eligible for Alternative Work Arrangements (AWA) after 2 months or until training is completed

This position will primarily provide service for digital learning, Classrooms, and events for the C. T. Bauer College of Business. The person in this role will supervise computer lab assistants, set-up schedules, and ensure that proper training is administered, resulting in efficient operations and excellent service. The position will also have a senior tech role within the college.

Preferences:

• Ideal candidates will have proven experience in supporting both Windows and Mac platforms in a higher education setting.
• Knowledge of Papercut is strongly preferred.
• A/V and classroom troubleshooting in a classroom environment is strongly preferred.