Assistant Manager, Red Door Marketplace

Looking for a non-stop and exciting place to work? Caltech is a world-renowned science and engineering institute harboring some of the world's brightest minds. Our Caltech Dining Services Department (CDS) is in search of hiring and cultivating equally talented individuals who are positive, enthusiastic, and passionate about what they do. We are fast-paced, creative, hands on, and round-the-clock. If you have a great team work ethic, positive attitude, and are indispensably flexible and quick to adapt to an always changing environment, join us and be a part of this leading edge & innovative community. Our mission is to provide great food, service, and experience for our students and community. 

CDS operates four dining units (Chandler Café, Red Door Marketplace, Broad Café, and Avery Kitchen) for a campus community of 2000. We also serve over 850 students, 7 days a week, through our Board Program and maintain a burgeoning Catering Department.

The Assistant Manager is responsible for assisting the manager in the day-to-day operations of the Red Door Marketplace. In this position, the candidate will ensure that the manager’s delegation of duties is being performed as required by all staff. The position will also be a point of contact and communication for customer related issues and inquiries. They will also assist the manager in ensuring a successful operation, to include, but not be limited to, employee management, ordering, tracking inventory, sanitation & safety, and food usage & waste management. Assists the manager in maintaining a strong team environment that exemplifies ownership, initiative, and communication. Ensures the unit is ready for service, staff has the tools and knowledge they need to do their jobs, and that all equipment is in good operating condition. The candidate must have strong communication skills, kitchen production experience, barista experience and the ability to handle stressful situations & conflict appropriately.

• Assist the manager in scheduling, assignments, and training  
• Supervise and work with employees to ensure the unit is running well and efficiently
• Instruct employees in proper methods, techniques and procedures throughout the operation (client relations, food production, barista, C-store)
• Responsible for independently supervising the staff when the manager is not present
• Provide excellent customer service; listen to feedback and suggestions and address them with sound reasoning and rational judgement
• Ensure maximum standards of sanitation and food safety
• Assist in fostering a teamwork environment
• Perform daily assessments of staff & service and work with the manager to make improvements where needed
• Cultivate a positive and productive workplace by setting the example, communication, vision, teamwork, ownership and positive attitude
• Ensures employee work areas are ready for servicing customers; coordinate support staff covering workstations
• Daily hands on assistance in food production, barista service, and other duties for daily meal periods
• Ensure that all kitchen equipment is in proper working condition
• Assist in ordering food and supplies based on inventory and projections
• May work varying shifts due to unforeseen events or department needs, and may be required to work alternate or extra shifts per business needs
• Must be able to confront a challenge or adverse situation with calm, resolve, and an open, can-do attitude and positive mindset
• Perform other related duties as assigned

• 2+ years food service experience
• Demonstrated leadership ability
• Demonstrated team building ability
• ServSafe Certification or the ability to obtain certification immediately after hire– Physical ability to stand for long periods at a time, move, bend, twist, lift, push, pull, squat, reach, and walk with ease, without injury, and with a sense of urgency & purpose
• Ability to lift up to 50 lbs

• Food & restaurant experience at a high-volume organization

• Resume
• References, work & personal