Assistant II, Event Multimedia Services (Hourly)

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Austin Community College is a public two-year institution that serves a multicultural population
of approximately 41,000 credit students each Fall and Spring semester. We embrace our
identity as a community college, as reflected in our mission statement. We promote student
success and community development by providing affordable access, through traditional and
distance learning modes, to higher education and workforce training, including appropriate
applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce
that:

• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational
• opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

ACC Faculty Commitment

ACC faculty are committed to exemplary teaching that supports student success and is guided
by ACC Faculty Values. Intentionally using innovative, evidence-based teaching practices,
faculty creatively foster critical thinking, student engagement, learning, persistence,
achievement, and sense of purpose. While cultivating a culture of belonging and inclusiveness
for all students, faculty pursue excellence and continuous improvement in course design,
teaching strategies, assessment and feedback, and student learning.

To meet the highest level of exemplary practice, faculty seek out new strategies to intentionally
nurture and respect learners’ strengths, interests, needs, and cultures. Faculty commit to
continuous mastery of their disciplines and teaching pedagogy as well as engagement in
ongoing reflective practices in support of lifelong learning.

Job Posting Title:

Assistant II, Event Multimedia Services (Hourly)

Job Description Summary:

To assist the Multimedia team with college wide live events, including setup and breakdown (in-person and virtually). Supporting the use of media technology in multipurpose facilities, answering technical support questions and issues. Employees will serve as stewards to the college in order to help ensure successful events for faculty, staff, and students.
Please be aware that this is both a remote work, and in-person position with a flexible schedule that includes evenings and weekends.  You must live in the State of Texas per Austin Community College policy.  Employees are required to have good internet access and will be provided the necessary equipment when working from home.  

Job Description:

Description of Duties and Tasks

• Assists Multimedia team with live media event setups and breakdowns, including video productions, video conferencing (Zoom), lighting, and audio (PA) support.

• Assists faculty/staff with technical issues in media classrooms and multipurpose facilities during live events, including multi-camera live-streaming and multi-room conferences.

• Troubleshooting of technology in classrooms and multipurpose facilities, referring technical and non-technical questions to the appropriate departments.

• Appropriately identifies and coordinates second tier requests when special technology requests are needed

• Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy.

• Provides feedback on frequent support requests for training opportunities.

• Communicates and coordinates with internal departments.

Knowledge

• Customer service principles and practices.

• Technical support practices, AV standards and protocols in regards to supporting faculty/staff in-person and in virtual environments.

• Computer applications including (but not limited to) Windows, Mac, Internet browsers, smart phones, tablets, and multimedia equipment.
   

Skills

• Maintaining an established work schedule.

• Familiar with AV practices and procedures: audio, video, video conferencing, and lighting.

• Effectively using listening skills.

• Drafting effective written communications.

• Multitasking using phone, chat, and email concurrently 

• Showing initiative and being able to quickly adapt to changes.

• Effectively using interpersonal and communications skills including tact and diplomacy.

• Effectively using organizational and planning skills with attention to detail and follow-through.

• Establishing and maintaining effective collegewide working relationships.

• Maintaining confidentiality of work-related information and materials.
   

Technology Skills

• Familiarity with AV equipment, including but not limited to PA Systems, PTZ Cameras/Controllers, Video Switching, Audio Routing using mixing boards and software, and video conferencing equipment and platforms (Zoom, Google Meet, WebEx).

• Demonstrated proficiency using standard office software applications.

• Keyboarding skills with emphasis on speed and accuracy.

• Able to navigate multiple operating systems and brows and able to cross reference across multiple databases and resource materials.

Other Preferred Technology Skills 

• Working knowledge of Zoom

• Working knowledge of analog and digital audio mixers.

• Working knowledge of lighting control consoles.

• Working knowledge of HDMI/SDI camera equipment.

• Working knowledge of Livestream video platforms (Livestream, YouTube, FB Live, LinkedIn Live).

• Working knowledge of Google Mail

• Working knowledge of Blackboard

• Working knowledge of Microsoft Office and Google Docs

• Working knowledge of tablets (iPads/Android)

• Working knowledge of Microsoft Windows

• Working knowledge of Apple MacOS, iOS and iPadOS

• Bilingual in English/Spanish

• Working knowledge of any or all of the following college oriented areas: Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, and Continuing Education, Early College Start, and Student Resources.

Required Work Experience

• Previous customer service experience.

• Previous AV Technician experience.

Preferred Work Experience

• Previous experience with AV installation and events
   

Required Education

• High School Diploma.
   

Preferred Education

• Associate degree or higher.

Physical Requirements

• Work is routinely performed in a standard office or similar classroom environment.

• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.

• Occasional lifting of objects up to 50 pounds.

Other requirements

• Must have consistent high-speed internet connection in place of residence.
   

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
   

Hours

• This position is primarily evenings and weekends.

Pay Rate

$22.00/hour

Number of Openings:

1

Job Posting Close Date:

January 31, 2024
Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.