Assistant Housing Coordinator

Apply now Job no:497263
Work type:Staff Part-Time
Location:Denver, CO
Categories:Housing and Residential Education
Division: Housing and Residential Education

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver.

SAIE supports students in their holistic development through advocacy, collaboration, and education, and we strive to be full partners in students’ learning experience. SAIE values student centricity; diversity, equity, and inclusion; collaboration; adaptability; and accountability. The Division’s strategic priorities are:

• Enrich the holistic student experience
• Elevate & Embed diversity, equity & inclusion
• Engage purposeful partnerships
• Enhance staff development, learning & wellbeing 
• Enact sustainable practices & operations

SAIE includes Housing and Residential Education; Student Engagement; Fraternity and Sorority Life; Health and Counseling Center; Inclusion & Equity Education; Disability Services Program; The Cultural Center; Access & Transitions; Learning Effectiveness Program; Veterans and Military Resources; Student Outreach and Support; Student Rights & Responsibilities; Budget, Operations, and Division Resources; New Student Programs; Parent & Family Engagement; and Community and Driscoll Commons.

Department Summary

The Housing and Residential Education staff at the University of Denver provides housing and support services for 3000+ students living within University housing. Housing and Residential Education strives for a community that supports academic achievement and success, personal growth and development, a respectful and inclusive environment which promotes diversity, promotes community service, and fosters leadership development and an engaged staff and student.

Position Summary

Under the supervision of Housing Coordinator, the Assistant Housing Coordinator provides administrative support for Housing & Residential Education (HRE), supports various housing processes, and triages outreach from students, parents, families, and campus partners. The Assistant Housing Coordinator primarily provides administrative support to the Residential Operations team by assisting with occupancy management, facilitating room changes, assisting room assignments, and meal plan administration. Administratively, the Assistant Housing Coordinator can additionally expect to respond to telephone calls, emails, and in-person inquiries, manage and resolve complaints, refer stakeholders to appropriate campus resources, and provide clarity about the HRE’s policies and procedures.

This is a temporary, non-benefited position not to exceed 1,000 hours in a calendar year. 

Essential Functions

Residential Operations & Administrative Support

• Assists with maintaining open spaces, housing assignments, room changes, administrative records, occupancy reports, and related correspondence as appropriate.
• Assists with the administration of meal plans and meal plan changes.
• Assists with the implementation of housing processes such as early arrivals, room selection/assignment, spring-to-summer and summer-to-fall transitions, and move-in.
• Assists the Residential Operations team on projects and assignments related to facilities, Conference & Events Services, Fraternity & Sorority Life, and/or housing operational processes as needed.
• Monitor and respond to inquiries made to the department’s email accounts, including the main departmental account and housing assignments account.
• Develop understanding and utilize departmental software, including StarRez, to accurately respond to and document inquiries.

Stakeholder Relations

• Maintain a high level of communication and customer service with campus partners and stakeholders, including students, parents, and families, and external sources.
• Triage communication and concerns from students and stakeholders, deescalating and referring as appropriate.
• Refer students and stakeholders to appropriate campus partners and resources.

Departmental Responsibilities 

• Attend events and programs sponsored by the department and/or the Division of Student Affairs and Inclusive Excellence, including those that periodically occur on weekends and evenings.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Ability to become familiar with housing software systems, such as, StarRez and Microsoft Office suite.
• Attention to detail, with a highly organized approach to data/project management.
• Understanding regarding university housing, and front desk operations.
• Ability to analyze and interpret data, processes, and needs based on limited information; research and communicate solutions.
• Strong written and verbal communication skills.
• Excellent collaboration and interpersonal skills along with the ability to work with a diverse population of administrators, faculty, staff, students and external constituents.

Required Qualifications

• Demonstrated record of building collaborative partnerships with colleagues and key stakeholder groups
• Operational experience
• Evening office hours and occasional weekend commitments are expected 

Preferred Qualifications

• Associate degree with 1-2 years of experience in an administrative role,
• Experience working in university housing or student residential facility

Working Environment

Standard office environment, unexpected interruptions occur often, and stress level is moderate to high, noise level is quiet to moderate.

Physical Activities

Ability to sit in front of a computer for an extended period, occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

This position requires employees to work approximately 30 hours per week onsite between 8:00am-4:30pm. Final work schedule will be determined by Departmental needs and employee availability.

The duration of this position is from May 2024 - May 2025.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) May 15, 2024.

Special Instructions

Candidates must apply online through jobs.du.edu  to be considered. Only applications submitted online will be accepted.

Hourly Rate

The hourly rate for this position is $21.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver  offers some benefits for non-benefited employees. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver .

Please include the following documents with your application:  

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; Equal Pay Act; Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers' Rights (" POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non-Discrimination Statement .

All offers of employment are contingent upon satisfactory completion of a criminal history background check.