Assistant Director, Student Centers - Division of Student Affairs - Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Assistant Director, Student Centers - Division of Student Affairs - Georgetown University

Georgetown’s Student Centers aims to provide a welcoming environment at our venues for Georgetown students, faculty, staff, alumni, and visitors. We strive to support programs, activities and services that promote community, personal growth, lifelong learning, and responsible citizenship in service to others.

Student Centers is a fast-paced, high-energy environment with extensive and substantive student and guest contact. Staff members work collaboratively within the office and with many other university-wide constituent groups, and are expected to exercise a high degree of responsibility and independent judgment and go work irregular or extended hours during peak programming times.

Job Overview

The Assistant Director of Student Centers responds to day-to-day operational needs, such as hiring and supervising 35+ student staff in support of information desk services and event management, creating and managing the program schedule, and engaging students and guests in the daily activities of the centers. Responsibilities include but are not limited to:

• Schedule and manage events within Student Centers venues, communicating with clients regarding reservations and management of program needs, including billing and invoicing. 
• Coordinate a student staff training program for Student Centers Operations Coordinators in collaboration with departmental colleagues and other campus departments
• Establish policies and practices for the usage of Student Centers spaces and resources, including management of community spaces, administration of special projects, and oversight of departmentally developed promotions, celebrations, and programs 

Work Interactions

Reporting to the Director of Student Centers, the Assistant Director of Student Centers works closely with the Director and Operations Manager in managing the day-to-day operations of Student Centers. 

They hire, train, and schedule 35+ undergraduate student staff to support events and activities and provide information desk coverage for expansive daily operating hours; and, in the absence of the Director, the serve as supervisor and advisor to the Graduate Assistants and Operations Manager.

Requirements and Qualifications

• Bachelor’s degree - preference for Master’s degree in Higher Education, College Student Personnel, Student Affairs or equivalency in training and full-time work
• 3 to 5 years of relevant work experience

• Experience with events management and operational support
• Ability to work collaboratively with university students, staff, faculty, guests, and affiliates
• Experience establishing and maintaining ongoing relationships with clients and vendors.
• Excellent customer service, including verbal and written communication skills
• Ability to take initiative and work under minimal supervision.
• Familiarity with Microsoft Office applications (e.g., Word, Excel), Google Suite applications (e.g., Gmail, Google Docs), EMS Event Management Software, and technology trends in office and/or educational settings
• Supervisory experience required and knowledge of the fundamental principles of student development
• Ability to perform light to moderate physical activity and to provide physical management of venue equipment on a regular basis

Preferred qualifications

• Professional or paraprofessional experience in student unions and/or student activities in a higher education environment or similar field with a combination of facilities management, budget management, event planning, technical (audio-visual) knowledge, advising, and/or programming
• Familiarity with audiovisual and technical equipment, web development, and event technology
• An understanding of higher education principles within the context of the Catholic and Jesuit traditions

Work Mode: Hybrid Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation .

Current Georgetown Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here  for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected] .

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer  fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website .