Assistant Director Specialty Services

Yale Health - Clinical Services

88591BR

University Job Title

Associate Director 4

Bargaining Unit

None - Not included in the union (Yale Union Group)

Compensation Grade

Administration & Operations

Compensation Grade Profile

Leader (27)

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Clinical, University Health

Total # of hours to be worked:

37.5

Work Days/Hours (Other than Standard)

Full Time – 37.5 HRS; Evenings, weekends and holidays may be required in addition to on-call responsibilities. Participates in on-call rotation. Critical function employee.

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

55 Lock Street
New Haven, CT 06511

Position Focus:

Reporting to the Associate Chief of Clinical Operations, the Assistant Director of Specialty Services is a strategic partner to Medical Leadership of Yale Medicine for specialty care. Provides leadership to all divisions for Specialty services.  Develops implements and monitors programs, systems, policies and procedures to ensure the highest quality of patient care and satisfaction through operational efficiency, optimal utilization and productivity of staff.  Serves as a strategic partner to Operations Officer and may serve as primary back up to the clinical management of ambulatory care services. Serves as a member of the Yale Health Leadership team. Serves as Executive lead of organization wide Nurse Safe Practice to ensure compliance with nursing practice and regulatory compliance. Identifies efficiencies and opportunities for cost efficiencies and practices to maintain and/or reduce program costs.  Manages operating budget, oversees the provision and maintenance of high quality of Nursing Service within medical, surgical, dermatology and ophthalmology and Fast Track associated divisions.  Shares on call responsibilities for organization. 

Additional Duties include:

• Develop, promote and maintain Nursing Service standards of practices of YUHS. 
• Ensures patient safety at all levels of delivery.
• May serve as back up to Clinical Operations Officer for Ambulatory Clinical Services.
• Oversight and nursing leadership to Medical and Surgical Specialties.
• Responsible for performance improvement, staff development and culture enhancement in all areas.
• Oversight of Fast Track Acute Care services and back up to Acute Care leadership.
• Responsible for collaborating with Yale Medicine leadership, including Care Center, for above services to ensure timely access for Yale health members.
• Oversight of financial monitoring and adherence to capitation agreements.
• Acts as a liaison to promote communication, effective working relationships and coordination of activities between Yale medicine, consultants and Yale Health.
• Oversight, coordination and partnership with Yale Medicine consultants for onboarding of new specialists during the year.
• Analytic review of multiple access metrics and reports around access, referral-processing metrics.
• Oversight and expansion of video visits and telemedicine for all specialties services.
• Serves on Yale Medicine/Yale Health Leadership team and Yale Health Executive Committee.
• Supports patient education and pharmacy initiatives for patient care in departments with emphasis on new medications.
• Lead and develop the Nurse Practice Council, serves as executive leadership.
• Ensures shared governance model where appropriate in the organization.
• Develops metrics, reporting and trends to meet current volume/demand, and anticipate future patient service needs.
• Anticipates changes in technique, equipment, regulatory compliance and safety to ensure optimal delivery of care at all times.
• Responsible for financial budgets of all divisions. 
• In collaboration with the key leadership, support and provide coordination and of any university wide event/outbreak, trend that may require tracking and care delivery.
• Serves on Executive Committee and Chair of Nurse Safe Practice for organization.
• Provides mentorship and nursing leadership to Clinical Nurse management team in adult, pediatric and specialty services.
• Collaborates with Nursing Education staff to ensure optimal training, orientation and on boarding of all new and current RN staff. 
• Promotes a positive, engaged professional environment with outstanding communication and partnerships to all Clinical Managers and Clinician Chiefs.
• Develops and maintains policy and procedures for all divisions. 
• Performance management program for leadership, front line licensed and ancillary staff.
• Participates in professional organizations, develops collegial relationships with YNHH nursing professionals, and attends conference and seminars.

Dept/Section URL

https://yalehealth.yale.edu/

Essential Duties

1. Directs, monitors, and assesses needs and directs the application of resources of an administrative University office dealing with one or more major functional areas. 2. Directs and implements solutions to problems that are routine to complex in nature and that affect multiple functional areas of responsibility. 3. Plans and/or participates in planning University activities on a long-term basis to comply with University goals and objectives. 4. Establishes and implements consistent university-wide policies in multiple functional areas of responsibility. 5. Ensures that University office policies and procedures are in compliance with federal, state, and local laws and ordinances.  6. Develops and monitors goals and objectives for managerial and professional staff in compliance with University strategies.  7. Directs a staff of exempt and non-exempt employees. 8. May perform other duties as assigned.

Required Education and Experience

Bachelor’s Degree in related field and eight years of experience or an equivalent combination of education and related experience.

Required Skill/Ability 1:

Demonstrated leadership ability.  Prior supervisory and administrative responsibilities. Ability to lead complex, multidisciplinary teams and serve as a change agent. Comprehensive knowledge of standards of care, including regulatory and safety standards on state and federal level.

Required Skill/Ability 2:

Six years of previous experience in Nursing Service Administration, at least two of which have been in rehabilitative nursing or an acute care inpatient setting. 

Required Skill/Ability 3:

Strong ability to lead, train and motivate staff to work effectively with a wide range of patients, university partners and health care professionals.

Required Skill/Ability 4:

Well-developed organizational, managerial and communication skills, conflict resolution, team building skills as well as the ability to work in emergent, high stress situations.  Passion for leading in a challenging and changing environment utilizing innovation, technology and best practices.

Required Skill/Ability 5:

Well-developed oral and written communication skills. Excellent attendance, punctuality and reliability.

Preferred Education, Experience and Skills:

M.S.N. in Nursing or Health Services Administration or evidence of on-going post baccalaureate training in Nursing Administration.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus