Assistant Director of International Operations

Illinois Institute of Technology, United States

Updated: about 1 month ago
Location: West Chicago, ILLINOIS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Position Title Assistant Director of International Operations
Requisition # S01231P
FLSA Exempt
Location IIT-Mies Campus (MC), 10 West 35th St., Chicago
Department Graduate and Professional Admission
GENERAL DESCRIPTION
Under the direct supervision of the Director of International Enrollment Management, the Assistant Director for International Operations will provide customer service and operational support within the International Enrollment Management department. The Assistant Director is responsible for the international credential evaluation process within the Graduate and Undergraduate Application unit. The position is responsible for processing 15,000+ bachelor, graduate, and doctoral program applications each academic year to facilitate the enrollment of talented students to Illinois Tech.
In close coordination with the Director of International Enrollment Management, the Assistant Director will:
Review international academic credentials and transcript evaluations of coursework from foreign institutions of higher learning and any documentation of prior learning submitted by applicants; review the documents for authenticity, follow-up for authenticity with the academic document issuing institution or county-based authentication process as required, confirm authenticity of the document as required, prepare appropriate evaluation reports that will be used by the Enrollment Management team as part of the admissions decision and transfer credit award process; and Meet evaluation turnaround timelines to enable the enrollment management team to make timely admissions decisions.
To effectively coordinate an admission application, this individual will maintain meticulous records of foreign credentials data of students, country-wise grading scale, conversion scale, and stay updated with AACRAO foreign credentials conversion scales and updates. This role will also regularly attend professional development programs to stay updated on educational systems, credentials, and authentication process of academic documents worldwide. The role will serve multiple university offices such as the related admission offices and the International Enrollment Management team to provide customer service, leading to a high rate of application completion and enrollment conversion.
The Assistant Director will be responsible for delivering a smooth and welcoming applicant experience. Key areas of focus include (but are not limited to) maintaining data integrity within the admissions process, improving operational processes to meet a high level of service for students, and responding to student/internal service tickets and communications regularly through the pre-enrollment lifecycle of a student.
COMMUNICATIONS
This position will support the overall completion and admissions decision-making on student admissions records as applicable or required; this may include but is not limited to facilitation with the College/Program Directors for admissions review/decision, collecting and reviewing admissions documents for completion, and coordinating additional document submissions from students, following up regularly with the applicants directly or through enrollment support/application processors, on-ground Illinois Tech representatives on required documents for completion of the application, ensuring application completion rules as established by the Colleges are met, processing applications for review upon completion, facilitating student record creation, facilitating with the College/Program Directors for admissions review/decision, communicating application status, application status report, facilitation of visa document issuance to international students, support matriculation and finally a collection of official transcripts, verify and load to admissions systems for application file completion upon student enrollment. This position will be a Chicago-based position. The Assistant Director of International Operations works as part of a highly motivated professional team and is responsible for supporting the conversion of applicants to enrollment for all domestic and international students’ applications.
CUSTOMER SERVICE
Demonstrated ability to provide strong customer service and interact and work with students, faculty, staff and administrators of diverse backgrounds along with individuals organizations that are tied to university’s strategic plan.
Special Schedule Requirements
During peak season, this position is expected to work weekend and evening hours to meet admission goals and application targets.
Some travel may be required
EEOC Statement
Illinois Institute of Technology is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer dedicated to building a community of excellence, equity, inclusion and diversity. It is committed to fostering an inclusive environment and actively seeks applications from individuals of all backgrounds and identities regardless of race, color, sex, marital status, religion, national origin, disability, age, unfavorable discharge from the military, status as a protected veteran, sexual orientation including gender identity and expression, order of protection status, and/or genetic information. All qualified applicants will receive equal consideration for employment.

Qualifications


Education & Experience
A minimum bachelor’s degree is required.
2 to 3 years of experience in admissions and application processing, college admissions, and/or other customer service organizations.
Familiarity with international education systems and academic documents required. Prior experience in international credential evaluation required.
Experience working CRM application management processes and systems including but not limited to AY application systems, Salesforce, TargetX, Slate, and ERPs, including Banner for an educational institution.
Experience in admissions, counseling, customer service is also preferred.
Knowledge & Skills
This position will require a flexible work schedule, including some nights and weekends, and the willingness to travel on an occasional basis.
Proven ability to work independently, excellent communication and presentation skills, sensitivity and responsiveness to the needs of diverse constituencies, and managing goals.
Ability to multi-task and handle a wide variety of job duties and prioritize based on the supervisory direction.
The candidate will need to be proficient with the Microsoft Office suite.
SUPERVISION & BUDGET AUTHORITY
Expected to manage a team of student workers and/or seasonal professional international transcript evaluators.
Physical Environment and Requirements
Shared workspace; Remote(hotel) work stations on-campus
Hybrid remote and on-campus policy – Chicago based

Certifications and Licenses


List any certifications or licenses that are either required or helpful in performing the job, designating whether required or preferred.
Drivers License required; Ability to obtain passport

Key Responsibilities


Key Responsibility
Participate in all necessary aspects of the international admission process including processing, reviewing, and evaluating all types of international applicant files for secondary and post-secondary educational levels. Independently, make the appropriate decisions as they relate to minimum educational credentials required.
This could include evaluating transcripts and foreign coursework, researching institutions for degree U.S. equivalencies to determine transferability and eligibility for admission.
Percentage Of Time 40%
Key Responsibility
Assist in developing process and procedure documentation for the international credential evaluation team. Serve as a liason to campus community members as it relates to international transcript evaluation, grading scale interpretation, and overall recognition of credentials.
Percentage Of Time 30%
Key Responsibility
Serve as the driver for operational efficiency as it relates to international application processing, international transcript evaluation, GPA calculation, and international transfer credit eligibility.
Percentage Of Time 20%
Key Responsibility
| Prepare and produce statistical reports of applicants within academic or geographic territory at any given time. Serve as subject-matter expect for on-boarding and training of new team staff/student workers. Perform other related duties and participate in special projects as assigned.
Percentage Of Time 10%

Posting Information


Work Hours
Monday – Friday, 8:30 a.m.-5:00 p.m.
Position Category Full Time
Posting Date 10/03/2023
Closing Date
Posted Until Filled Yes
Quicklink for Posting https://iit7.peopleadmin.com/postings/9889

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