Assistant Director of Graduate Student Services (Student Services Generalist)

ARTS & SCIENCES; DEAN (BL-ARSD-IUBLA)

The College Graduate office oversees all 2500 graduate students and all PhD, MA, MS, MFA, and other graduate degrees, plus minors and certificates, in the College. Our job is to make it possible for graduate students in the College to acquire the expertise they came to Indiana for, to pursue the research that inspires them, and to gain knowledge and experience as teachers and/or in other professions relevant to their degrees.

The mission of the office is to build upon those projects to improve the funding, and thus the quality and reputation of our graduate students and programs.

Department-Specific Responsibilities

• Works with the Directors in the College Graduate Office to support graduate education and graduate student services in the College of Arts and Sciences' 50+ degree granting programs. 
• Provides direct support, consultation, and guidance to faculty, staff, and students regarding College procedures and campus policies related to enrollment. 
• Trains graduate program personnel in areas related to the graduate student life cycle, with a particular emphasis on the business of being a graduate student.
• Plans and coordinates office communications, staff outreach, and professional development activities (e.g., Handbooks, training) on behalf of the College Graduate Office.
• Manages all current term enrollment issues, including eDrop/Add, late registration, in absentia registration, course adjustments, and term activation for the College Graduate Office.
• Advises and educates graduate staff on appropriate procedures surrounding student enrollment.
• Drafts College Graduate Office communications in relation to student enrollment and oversees front line communications for graduate student services.
• Responds to department inquiries, elevating situations to appropriate Director when necessary.
• Works with the directors to coordinate the development and delivery of appropriate training opportunities for new graduate personnel, including Directors of Graduate Studies and graduate staff.
• Plans and executes College graduate staff brown bag program.
• Collaborates with the Directors to design annual/semi-annual training and refresher opportunities, produce online training modules, as well as individualized training opportunities as needed.
• Manages the Handbook for Graduate Program Personnel, develops online training modules, and other training materials as needed.
• Assists in maintaining the relevant SIS (Student Information System) program/plan stacks and advises and educates graduate staff on appropriate procedures surrounding program plan stack maintenance.
• Maintains access to internal resources for applicable staff and faculty.

General Responsibilities

• Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. 
• Measures and evaluates effectiveness of student services against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
• May provide guidance to other student services staff; makes process recommendations to manager for improved delivery of service.

This position is posted at the Career Career Level but may be filled at the Core Career Level depending on the candidate's qualifications. Although they will be similar, the duties and responsibilities may differ if filled at the lower rank. Please see the qualifications for each level listed below.

Career Level Requirements

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. 

EDUCATION

Required

• Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field

Preferred

• Master's degree in related field

WORK EXPERIENCE

Required

• 2 years of graduate student services experience

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Commitment to working with people from diverse backgrounds and commitment to cultural competency
• Ability to build strong partnerships with students and other university departments

Core Level Requirements

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. 

EDUCATION

Required

• Bachelor's degree in public affairs, counseling, social work, education, business, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE

Preferred

• Some experience in in student services, higher education, or related field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Commitment to working with people from diverse backgrounds and commitment to cultural competency
• Ability to build strong partnerships with students and other university departments
   

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana 

$46,000-$52,000 Annually

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

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Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

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