Assistant Director of Donor Experience

Assistant Director of Donor Experience - 24000000OY 

Description

 

Assistant Director of Donor Experience

University of Tennessee, Knoxville

The University of Tennessee Foundation, Inc.  

 

The University of Tennessee Foundation, Inc (UTFI) seeks to hire two candidates to serve as Assistant Director of Donor Experience for the University of Tennessee, Knoxville. As a member of the Communications and Donor Experience team in the UT Office of Advancement, the Assistant Directors of Donor Experience will play a crucial role in our philanthropic efforts by ensuring a positive and meaningful experience for our donors, in order to increase donor retention. Successful candidates will have a passion for building relationships, a strategic mindset, a comfort level with data, and the ability to execute a variety of interrelated projects in support of our goals.

 

The purpose of these positions is to manage stewardship and donor relations projects and programs aimed at engaging and stewarding the university’s philanthropic supporters. The Assistant Directors will be assigned to segments of the UT Knoxville donor base (central campus or designated colleges/units) and leverage strong project management skills to oversee and execute campus-level donor experience initiatives. Additionally, they will work collaboratively with advancement colleagues across campus to develop effective donor experience strategies. Job responsibilities include, but are not limited to:

 

Donor Relations & Stewardship:

• Oversee and execute gift acknowledgement processes.
• Communicate status of donor commitments through a formal reminder strategy.
• Execute scholarship thank you letters for donor segments.

Database Management & Reporting:

• Generate and distribute weekly, monthly, and ad hoc donor reports.
• Maintain up-to-date gift agreement and stewardee information in CRM (Salesforce).
• Research and execute donor/program inquiries.
• Execute endowment reports for donor segments.

Strategy:

• Collaborate to ensure campus-wide consistency in donor experience efforts.
• Partner with assigned units to determine needs and manage top donor strategy.
• Develop and disseminate resources to support donor stewardship.
• Manage biannual strategy meetings to discuss progress and donor lifecycle needs.

 

Qualifications

 

Required Education and Experience

The candidates selected to fill the Assistant Director of Donor Experience positions are required to have:

• Bachelor’s degree
• Three or more years of professional work experience, preferably in a people-oriented field, higher education, or advancement field where effective communication is required
• Experience working with data, in a database/CRM, or Excel

 

Preferred Education and Experience

In addition to meeting the required qualifications, the preferred candidates will have:

• Experience in stewardship, donor relations, project management, or a data-focused position
• Excellent organization skills and ability to work on multiple projects simultaneously
• Extremely detail oriented and organized
• Experience working in a database or with large sets of data
• Excellent writing and communication skills
• Ability to lead individuals who are not direct reports
• Project management experience

 

Application Process: Priority will be given to applications received on or before April 19, 2024 via our Taleo application system. Applications must include a completed candidate profile, cover letter, resume, and contact information for three professional references.  References will not be contacted without explicit permission of the candidate.

 

NOTE – When determining minimum qualifications, only information entered into the candidate profile can be considered. Please ensure your candidate profile is completed in its entirety as it relates to qualifying education/work experience.

 

Questions about the search may be directed to [email protected] .

 

Target Start Date: June 1, 2024

 

Benefits: Recognized as a Top Employer by Knoxville Top Workplaces in 2022 and 2023, the Foundation’s greatest asset is our team. Foundation employees are eligible for a comprehensive suite of benefits that includes:

 

• Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Flexible work arrangements, offering a hybrid schedule to most team members
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
• Employee discounts to attractions, services, and goods

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The Foundation: The University of Tennessee Foundation, Inc. is a not-for-profit 501(c)3 organization that serves as the preferred channel for private contributions benefiting students and faculty within the UT System. With a vision of being one of the top-performing advancement organizations in higher education, UTFI is committed to enhancing the educational landscape across the University of Tennessee campuses.

 

The University of Tennessee, Knoxville, has been advancing knowledge and enriching lives since its founding in 1794. Tennessee’s flagship public research university, UT Knoxville is a diverse community whose shared commitment to discovery, creativity, and education combines with a tradition of service and engagement to carry the Volunteer spirit throughout the state and around the world. UT’s campus—home to more than 36,000 students and 9,000 faculty and staff members—is part of the vibrant city of Knoxville, located on the Tennessee River with the Great Smoky Mountains nearby.

 

The UT System: The University of Tennessee System is comprised of campuses at Knoxville, Chattanooga, Pulaski, Martin and the Health Science Center at Memphis; the Institute of Agriculture; and the Institute for Public Service.

 

The University of Tennessee Foundation, Inc. is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status, or any other characteristic protected by federal or state law.

 

Job
  Executive/Administrative 
Primary Location
  US-Tennessee-knoxville 
Organization
  Knoxville Development Pay 
Schedule
  Full-time 
Campus/Institute  Development Foundation 
Job Posting
  Apr 5, 2024, 4:45:18 PM