Assistant Director of Custodial Services

University of South Carolina, United States

Updated: about 2 months ago

Location: Columbia, SOUTH CAROLINA

Job Type: FullTime

Deadline: 09 Apr 2024

Posting Summary

Logo
Posting Number	STA00038PO24
Job Family	Building and Grounds Maintenance
Job Function	Custodial Services
USC Market Title	Custodial Manager
Link to USC Market Title	https://uscjobs.sc.edu/titles/132121
Job Level	M1 - Managerial
Business Title (Internal Title)	Assistant Director of Custodial Services
Campus	Columbia
Work County	Richland
College/Division	Division of Student Affairs and Academic Support
Department	SAAS Housing Facility Management
State Pay Band	6
Approved Starting Salary	$49,396
Advertised Salary Range	$49,396 - $61,745
Location of Vacancy	Columbia, SC
Part/Full Time	Full Time
Hours per Week	37.5
Work Schedule	Monday through Friday from 8:00 am to 4:30 pm. Must be willing to work a flexible schedule to meet the needs of the department.
Basis	12 months
Job Search Category	Trades/Maintenance

About USC

About University of South Carolina	From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Inclusive Excellence Statement	At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement

At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the About Benefits section on the Applicant Portal at uscjobs.sc.edu.

Position Description

Advertised Job Summary	The Assistant Director provides effective leadership to the custodial services units that are responsible for the regular care and cleaning of approximately 2.1 million gross square feet of residence hall space with a budget of over $2 million on the Columbia campus of the University of South Carolina. This position has been designated as essential personnel during inclement/hazardous weather and other emergencies. Primary Responsibilities – Oversee the planning, development, and execution of strategies to accomplish the Custodial Department mission. Develops and implements systems and processes to establish and maintain operations data. Determine requirements for personnel, supplies, materials, and equipment, monitor expenditures to ensure consistency with departmental objectives and compliance with established budgets. Monitor and evaluate personnel to ensure project completion, technical accuracy and compliance with code requirements, and adherence to departmental policies and procedures, objectives, quality assurance programs and safety standards. Implement a comprehensive custodial quality assurance program. Develop and implement performance measurement tools to accurately assess effectiveness of service delivery. Provides direction, management, and supervision to ensure compliance with federal state and local codes and regulations. Recommend improvements and enhancements to existing processes, procedures, and policies in the spirit of continuous improvement while meeting federal, state, and local mandates. Provide a high level of service to both internal and external customers and ensure the Universities KPI’s are being met. Respond to all emails, phone calls, and requests within 24 hours. If a request cannot be met within 24 hours, work with the requester on a timeframe that will satisfy the need. Work closely and correspond with other departments in the Division of Student Affairs. Ensure all human resource functions are performed in accordance with university policies and procedures Additional Responsibilities - Essential Personnel Communicate Effectively May work prolonged or irregular hours. Ability to organize and prioritize work schedules of others on short notice. Ideal Candidate Knowledge of routine custodial practices, APPA and ISSA practices and methods; equipment, chemicals, and materials used in cleaning processes; and minor repair techniques. Skill in planning and organization. Ability to manage staff. Ability to organize and prioritize work schedules of others on short notice. Perks Work-Life-Balance: Full-time pay with a 37.5 work week with occasional work-from-home options. Generous paid time off. An engaging and collaborative on-campus environment Our location is the newest Residential buildings on USC, Campus Village, surrounded by amenities, so you’ll love where you work! Opportunities for professional development. Eligible for enrollment in the Public Service Loan Forgiveness Program Working at a globally recognized, high-impact research university committed to a superior student experience. https://www.youtube.com/watch?v=BALBcUSl7ck
Minimum Qualifications	An associate’s degree and 7 years professional experience directly related to the area of employment, or high school diploma and 9 years related experience. Valid driver’s license required.
Preferred Qualifications
Knowledge/Skills/Abilities	This position requires a thorough knowledge of the custodial services business operations, with emphasis in safety practices as it pertains to relevant areas of employment. Knowledge of business management practices, personnel management, planning, problem solving, and conflict resolution are essential. Computer literacy required.

Job Duties

Job Duty	Coordinates the equipment and material requirements for the department with an allocated budget of approximately 2 million dollars by preparing specifications, conducting cost analysis, making selections, requesting and purchasing materials, coordinating with Purchasing and Accounting, receiving and verifying accuracy of received materials, and distributing to the residence halls.
Essential Function	Yes
Percentage of Time	10

Job Duty	Performs inspections of assigned buildings by walking through and observing interiors of buildings in order to review the inspection work of the supervisors and actual work of employees, gather information for developing work orders that are used by maintenance, warehouse/moving or custodial staff, communicate with customers, check on the need for replacement fire extinguishers, report safety concerns, meet with building liaisons, and provide a visible custodial management presence to staff, students, parents, and visitors.
Essential Function	Yes
Percentage of Time	15

Job Duty	Directs and manages the custodial operations for approximately 2.1 million gross square feet of residence hall space on the Columbia campus at the University of South Carolina by communicating with customers regarding their issues and concerns; delivering cost competitive in-house services; conducting comparative cost surveys with the private sector delivering equivalent services; developing quality assurance practices to evaluate and maintain service, quality and assignment of work; overseeing the hiring of new staff; assisting in the creation of and communicating vision and goals; meeting with other management personnel and/or employees to resolve problems, address concerns, provide information; identifying anticipated needs for equipment, materials, and personnel; and ensuring the successful accomplishment of work plans for efficient resource use and responsive support.
Essential Function	Yes
Percentage of Time	25

Job Duty	Provides leadership to and supervises approximately 68 personnel responsible for cleaning activities by developing goals, priorities, budget plans, and regular communications about work; creating a participatory work place that seeks the involvement of all employees; by assigning duties to employees in accordance with their job classifications; ensuring that employees plan and schedule work with customers on a weekly basis; reviewing their work assignments and holding them accountable for satisfactory performance; monitoring labor hours and materials expended; ensuring work tasks are performed in a safe, productive, and cost effective manner; providing direction, motivation, and on the job training; completing Employee Performance Management System documents; ensuring the accurate submission of daily time sheets and records on all scheduled and maintenance tasks performed; and reviewing, verifying, and submitting labor sheets and leave slips.
Essential Function	Yes
Percentage of Time	30

Job Duty	Develop and coordinates a custodial training program for custodial workers that includes cleaning methods, procedures, products, and equipment operation by writing and updating a training manual(s); scheduling and conducting new hire, refresher, and “cross” training classes and on-the-job training; developing and verifying training-based levels of proficiency; and staying abreast of latest equipment and techniques including meeting with vendors and viewing equipment during demonstrations, conferences, and trades shows.
Essential Function	Yes
Percentage of Time	5

Job Duty	Prepares and analyzes reports and documents for upper management review including time and labor studies, incidents, work order completions, supply and equipment needs, disciplinary actions, position management information, annual training requirements, and summations of meetings and trainings attended in order to provide management with necessary planning and scheduling information; to keep management informed of incidents, issues, and needs; to review trends; and to resolve problems and share best practices; and to assist in the creation of a positive first impression of the residence halls.
Essential Function	Yes
Percentage of Time	5

Job Duty	Develops, implements, and maintains operational processes and measures by reviewing and applying industry standards for products, equipment, and work performance; performing benchmarking analysis with organizations such as APPA, SEC institutions of higher education, and “aspirational” institutions; and communicating information to management and staff on a regular basis.
Essential Function	Yes
Percentage of Time	5

Job Duty	Perform other duties as assigned.
Essential Function	No
Percentage of Time	5

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive	No
Hazardous weather category	Essential

Posting Detail Information

Number of Vacancies	1
Desired Start Date	02/16/2024
Job Open Date	01/11/2024
Job Close Date	04/09/2024
Open Until Filled	No
Special Instructions to Applicant	Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by April 9, 2024. The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Click here to learn more about why you should work at USC.
Quicklink for Posting	https://uscjobs.sc.edu/postings/162536
EEO Statement	The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

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