Assistant Director of Admission- Transfer Recruitment and Outreach

Illinois Institute of Technology, United States

Updated: about 1 hour ago
Location: West Chicago, ILLINOIS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Position Title Assistant Director of Admission- Transfer Recruitment and Outreach
Requisition # S01307P
FLSA Exempt
Location IIT-Mies Campus (MC), 10 West 35th St., Chicago
Department Undergraduate Admissions Office
GENERAL DESCRIPTION
Under the direct supervision of the Director of Admission- Recruitment and Outreach, the Assistant/Associate Director- Recruitment will manage a team of transfer admission counselors in order to nurture the enrollment funnel and
to seamlessly execute existing admission pathways, programs, and processes, providing a positive experience for students and other stakeholders. The Assistant/Associate Director will work alongside the Director of Admission- Recruitment to create and implement comprehensive territory management and outreach strategies to move
prospects through the enrollment funnel.
The Assistant/Associate Director:
1. Contributes to the successful accomplishment of the University’s enrollment objectives by implementing a comprehensive student recruitment plan for undergraduate transfer students which includes, but is not limited to, the following components: development of an inquiry pool through the use of National Student Clearinghouse and historic first-year admission data, outreach (college fairs and visits), community college relations, use of the web and emerging technologies, digital marketing and communication strategies, effective use of CRM technologies, campus visit programs, publications, and correspondence.
2. Assists in the development and implementation of data-driven recruitment strategies by effectively utilizing data from a variety of sources to evaluate student characteristics and trends, as well as the University’s market position and competition.
3. Fosters a team environment that empowers staff to provide constituents with excellent customer service, personalization, and confidence in their academic program and course transferability.
4. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
5. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses and conferences, and attending training and/or courses as required by the Director of Admission- Recruitment.
6. Contributes to the overall success of the Office of Undergraduate Admission by advising and assisting the Director of Admission- Recruitment in in all aspects relating to the recruitment and admission of transfer students and by performing all other essential duties as assigned.
7. Provides leadership, management, and implementation for the transfer recruitment efforts of the Office of Undergraduate Admission and develops a competent, productive and effective staff by hiring and supervising, directly and through delegation, the professional and student staff on the transfer recruitment team.
COMMUNICATIONS
Excellent verbal, written, and interpersonal skills, and ability to multitask essential. Spanish proficiency considered, but not required.
CUSTOMER SERVICE
Excellent customer service skills for both internal and external constituents required. Preferred skills including, but not limited to: Collaboration, managing expectations, sensitivity, responsiveness, ability to understand and act upon demonstrated needs of stakeholders, and nurturing relationships
Special Schedule Requirements
This position is a hybrid role and will be required to be on campus at least three days per week.
Domestic and international travel (4-6 weeks per year) may be required, as well as some evening and weekend work.
EEOC Statement
Illinois Institute of Technology is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer dedicated to building a community of excellence, equity, inclusion and diversity. It is committed to fostering an inclusive environment and actively seeks applications from individuals of all backgrounds and identities regardless of race, color, sex, marital status, religion, national origin, disability, age, unfavorable discharge from the military, status as a protected veteran, sexual orientation including gender identity and expression, order of protection status, and/or genetic information. All qualified applicants will receive equal consideration for employment.

Qualifications


Education & Experience
A minimum bachelor’s degree is required; Master’s degree is preferred.
Minimum of at least 3 years of experience in transfer admissions and recruitment, college admissions, and/or other customer service organizations, with 1-2 years experience leading a transfer recruitment team highly preferred.
Knowledge & Skills
Experience working CRM application management processes and systems including but not limited to AY application systems, Salesforce, TargetX, Slate, and ERPs, including Banner for an educational institution.
Excellent verbal, written, and interpersonal skills, and ability to multitask essential. Spanish proficiency considered, but not required.
Excellent time management skills and flexibility to balance significant travel and in-office responsibilities.
Ability to lead teams and supervise staff to achieve stated goals.
This position is a hybrid role and will be required to be on campus at least three days per week.
Domestic and international travel (4-6 weeks per year) may be required, as well as some evening and weekend work.
Proven ability to work independently, excellent communication and presentation skills, sensitivity and fesponsiveness to the needs of diverse constituencies, and managing goals.
Ability to multi-task and handle a wide variety of job duties and prioritize based on the supervisory direction.
The candidate will need to be proficient with the Microsoft Office suite.
SUPERVISION & BUDGET AUTHORITY
This role reports up to the Director of Admission- Recruitment and directly manages three transfer admission counselors.
This position does not have budget authority. The Assistant/Associate Director will work closely with the Director of Admission- Recruitment to operate within a set outreach and travel budget.
Physical Environment and Requirements
This position is a hybrid role and will be required to be on campus at least three days per week.

Certifications and Licenses


List any certifications or licenses that are either required or helpful in performing the job, designating whether required or preferred.
Candidates are encouraged to have a valid driver’s license as travel may be required.

Key Responsibilities


Key Responsibility
Enrollment Funnel, Territory, and Outreach Management:
- Lead a team of transfer recruiters
- Serve on Admissions Committee to conduct final reviews and evaluate special scholarship applications
- In partnership with Director of Admission- Recruitment, establish territory and enrollment funnel goals for admissions staff, define key schools, set new student enrollment targets for each of those
schools, and devise and implement strategies to reach those targets
- Inspire and supervise staff to achieve stated goals
- Develop and manage inquiry nurturing, application conversion, yield outreach, and anti-melt outreach strategies including course advising
- Analyze historical enrollment data along with census data to determine optimum travel/recruitment plan in various markets.
- Determine appropriate recruitment events for different schools/regions. Examples include community college presentations, school or community workshops, appointments with students outside of school location and regular school hours, and transfer advisor breakfasts/luncheons that could include informational presentations.
- Develop and leverage alumni relationships for recruitment activities such as marketing, school visits, presentations, receptions, and send-offs.
- Understand offerings and differences in grading and academics at schools in assigned territory to inform admission decisions and advising recommendations.
- Assist students and families through both admission and financial aid appeals. Understand components of financial aid awards in order to guide students and families through their award offers and navigate the appeal process when necessary.
Percentage Of Time 60%
Key Responsibility
Pathway Partnership Management:
- Manage and implement business processes in order to support existing transfer pathways, partnerships, and programs, providing a seamless experience for prospective students and stakeholders.
- Advise Director of Admission- Recruitment on potential improvements that can be made to processes in order to increase efficiency and effectiveness.
- In partnership with Director of Admission – Recruitment, monitor the admission funnel for specific partnerships in order to inform team outreach and customer service
Percentage Of Time 20%
Key Responsibility
Admission Counseling and Advising:
- Represent the university both on and off campus to prospective students, parents, school counselors and other individuals or organizations involved in the college selection process.
- Cover travel and on-campus appointments when necessary.
- Provide counseling regarding the admission process, course transferability and transfer credit policies, and opportunities at the university. One-on-one admission counseling to diverse populations is an important responsibility of this position.
- Admission counseling occurs primarily by in-person appointments, phone calls and emails.
Percentage Of Time 10%
Key Responsibility
Strategic, Organizational Development/Growth:
- Collaborate with Undergraduate Admission leadership to launch new partnerships and initiatives.
- Collaborate with Undergraduate Admission leadership and transfer recruiters to implement partnership agreements through consistent outreach, recruitment, admission protocols, and customer service.
- Work closely with Director of Admission-Recruitment and transfer recruitment team on outreach strategies, recruitment programs, and growth initiatives.
Percentage Of Time 10%

Posting Information


Work Hours
Monday – Friday 8:30 – 5:00
Position Category Full Time
Posting Date 04/11/2024
Closing Date
Posted Until Filled Yes
Quicklink for Posting https://iit7.peopleadmin.com/postings/10372

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