Assistant Director of Academic Advising

About Clark University:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including recognition for its diversity and inclusion efforts, innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise." The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

The Assistant Director of the Academic Advising Center will work closely with the Director to develop student support and student services efforts of the Academic Advising Center. The Assistant Director is a student-facing role who will respond to general questions raised by students concerning issues of University academic policy and support.

This leadership role requires a high level of collaboration with members from the Dean of the College and other members of the LEEP Student Success Network as well as faculty advisers, department chairs, and deans; will work to use these relationships to help advance the work of the center. 

Major Responsibilities:  

• Advises students on general academic issues and provides information on academic policies and procedures. 
• Helps students to clarify problems; presents options; assists in conflict resolution.
• Interprets policies; recommends procedures / programs / services to foster resolution of difficulties.
• Assists faculty who raise academic concerns about students in their classes.
• Field, research and respond to questions from parents.
• Assists students who have questions about submitting petitions to College Board.
• Serves as a member of the Transfer Evaluation Committee; participates in transcript reviews for transfer applicants.
• Evaluates advanced standing credit eligibility for advanced placement courses; processes AP transcripts.
• Assists in reviewing Transfer Credit Approval forms submitted by enrolled students.
• Responsible for the annual editing review of The Academic Advising Handbook.
• Serves as Content Manager for Academic Advising web pages.
• Assists with the coordination of summer and spring advising process for incoming students; serves as a summer adviser to incoming students.
• Assists in the review, updating, and dissemination of Academic Advising Center manuals and publications.
• Disseminate information during the Open House and Registration process
• Responsible for the hiring, training, and evaluation of undergraduate student workers, supervise and train student workers on appropriate workings of the advising process and Center.
• Assists in the continued development of Advising Center goals and outcomes.
• Participate in University Committees and Boards related to the services of the Advising Center.
• Perform additional duties as assigned.
• Coordination of advising events, management and documentation of student interactions with the center, assessment of advising programs and services, are key responsibilities of this position.   

Requirements:

• Bachelor's degree required; Master's degree, preferred
•  3-5 years of experience in advising or a student services related area.
• Proven ability to advise and or recommend appropriate strategies to resolve and address student needs; able to determine the appropriate advising approach in working with students.
• Effective written and oral communication skills.
• Demonstrated experience supporting and working with a diverse student population
• Strong systems and processing knowledge with respect to general business and academic operations.
• Experience with Student Information Systems.
• Demonstrated ability to work in teams; proven ability to develop productive working relationships with college faculty and staff.
• Ability to prioritize work responsibilities.
• Experience and interest in the development of professional standards in Academic Advising.
• Prior experience working with and contributing to a diverse workplace with the ability to interact effectively with a broad range of constituents on campus including students, faculty, families and staff.

Additional Information:

As of June 1, 2023 Clark University no longer requires employees or students to be vaccinated against COVID-19. However, Clark urges all community members to follow CDC guidelines for COVID-19 vaccination, which recommend that everyone stay up to date with COVID-19 vaccines including booster doses. This is important for your own personal health as well as the health of our community.

Clark University embraces equal opportunity as a core value: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here .

To review the Clark University Police Department Annual Security and Fire Safety Report visit here .

Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration:

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account? Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

A successful background check is required upon acceptance.