Assistant Director Housing Services, 1st Year

Updated: 27 days ago
Location: Boston, MASSACHUSETTS

Posting Details

Certain positions will be posted internally for 5 business days from the posting date. External Candidates please be sure to use the External Application form. If the External Application form is not available, this posting is not yet open to External Candidates.

Position Information

Position Title Assistant Director Housing Services, 1st Year
Requisition Number STFR005289
Division/College Residential Life
Interdisciplinary Division/College
Location Boston Main Campus
Full-time/Part-time Full Time
Grade 11
Posting Date 02/21/2019

To support and enhance the mission of the Housing and Residential Life Department, the Assistant Director of Housing Services will be responsible for creating, engaging in, and maintaining a comprehensive residential environment that is academically and socially stimulating and will coordinate all housing operation and administration.

This position requires significant interaction and collaboration with the Residential Life team and outside constituents such as Information Technology Services, Athletics, Pipeline Programs, Academic Advising, Facilities, Student Financial Services, Disability Resource Center, University Scholars, Public Safety, Dining Services, etc.

Reporting to the Associate Director of Housing Services, this person will provide leadership to the team overseeing university housing services, which includes the room assignments and billing of over 9,000 students and customer service. The Assistant Director will also be responsible for the planning, coordination and implementation of all aspects of the housing assignment processes for freshmen, new transfer and new pipeline students.

Additional responsibilities include reviewing and collaborating with Housing and Residential Life staff on the communications & marketing and updating and revising the following materials: Moving to Campus Brochure, License Agreement, Move-in/out materials as well as the assignment processes for new first year, transfer, and pipeline student housing.

The Assistant Director will also oversee the residency waiver petition process where careful research, clear communication, and strong judgment skills are very important. This person will also serve as the key representative of Housing Services for Admissions Open Houses and New Student Orientation each year. This includes developing and giving presentations and representing Housing in various university committees as they relate to new student matriculation.

The Assistant Director must be comfortable working in a very fast-paced environment and resolve conflicts and disputes in a professional manner. They must possess the ability handle confidential information in a sensitive manner; be detailed oriented; possess strong administrative experience and communicate clearly and effectively to a diverse student, parent and staff population.

The Assistant Director must possess enthusiasm for higher education and a commitment to the mission and goals of the University through their dedication to customer service.


Employee must have the flexibility to work on several projects concurrently. Demonstrate diplomacy and sensitivity in working with confidential matters. Requires sound judgement and analytical skills; attention to detail with a high degree of accuracy and follow through; ability to work under pressure with a positive attitude. Negotiation and mediation skills are required and the ability to work independently as well as part of a team. Must be able to work effectively in a culturally diverse environment and possess enthusiasm for higher education and have an overall commitment to excellence in customer service. Ideal candidate: outgoing, detail-oriented team player that is able to communicate clearly to a diverse student, parent, and staff population.

• Master’s in Student Personnel or related degree preferred and 2-4 years’ experience on a College/University setting required.
• Customer Service Skills: professionalism; diplomatic; reliable and consistent service; ability to assess problems and customer needs; Able to handle difficult customers and situations.
• Some experience with housing database systems required
• Management experience and experience supervising student staff: leadership skills; ability to motivate others; diplomatic and consistent; conflict mediation skills; able to work as a part of a team; some training and development experience preferred;
• Excellent organization skills- Attention to details.
• Knowledge of PCs, Word, Excel, Windows applications and website maintenance and development. Functional use of database applications preferred.
• Strong Communication and Public Speaking Skills: Ability to communicate information to large groups of parents and students at Orientation and Admissions Open House presentations; listens well; good verbal and written skills, including the ability to proofread publications and other written materials.
• Demonstrate ability to multi-task in a fast-paced, high traffic environment.
• Ability to handle sensitive and confidential materials.
• Willingness and ability to adapt and learn quickly new policies and procedures.

Additional Information

This position requires a background check.

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