Assistant Director, Financial Aid

University of North Texas at Dallas, United States

Updated: 10 months ago
Location: Dallas, TEXAS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


UNT System Overview
Welcome to the University of North Texas System . UNT System includes the University of North Texas in Denton , the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. We are growing with the DFW region, enrolling a record 47,000+ students across our system and awarding nearly 12,000 degrees each year.
Posting Title Assistant Director, Financial Aid
Department DAL-Financial Aid-521240
Job Location Dallas
Full Time/Part Time Full-Time
Retirement Eligibility TRS Eligible
Additional Retirement Information
For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php .
Salary Information Commensurate with experience
Department Summary
The Office of Financial Aid and Scholarships (OFAS) is committed to helping students achieve their educational goals by providing financial resources, guidance, and assistance to all UNT Dallas students. Through educational endeavors and student outreach, OFAS is a vital contributor to student success at UNT Dallas.
Position Overview
The University of North Texas at Dallas invites applications for the position of Assistant Director of Financial Aid.
This is senior level administrative and professional work for the Office of Financial Aid
and Scholarships. This position is responsible for administrative and professional work managing assigned functional area(s) for the Office of Financial Aid and Scholarships. This administrator is expected to make daily operational decisions independently and decisions which affect the office under the general supervision of the Office of Financial Aid and Scholarships as well as facilitation of the Financial Aid Management System (FAMS). This position will supervise temporary and clerical personnel. The position works under the supervision of the Director and /or Associate Director of the Office of Financial Aid and Scholarships.
Responsibilities of this position include but are not limited to:
* Assists the Director and Associate Director in planning, implementing, evaluating, and controlling assigned functions of the Office of Financial Aid and Scholarships.
* Assists in implementing and evaluating all office procedures and policies to ensure compliance with all Federal, state and institutional guidelines.
* Manages and supervises processes and workflows for assigned areas and assigned programs.
* Maintains statistical data reflecting office activity as well as providing reports and analysis of program information for departmental leadership.
* Develops and updates user documentation for computerized systems; develops and implements training documents for software systems.
* Provides counseling and advice to students who have difficulty understanding the Financial Aid and Scholarship process, especially customer service concerns.
* Jointly shares responsibility for work performance evaluation of employees assigned to respective areas of activity (i.e. grants, scholarships, customer service, loans, etc.)
* Assists in managing the maintenance, retention, and digitization of records as required by federal, state, and institutional guidelines.
* Maintains a complete working knowledge of all policies, procedures, and regulations that affect financial aid administration.
* Observes safety and security precautions appropriate to work performed.
* Other duties and tasks as assigned by the Director and/or Associate Director.

Additional Posting Details


Minimum Qualifications

Bachelors and four years of progressively responsible professional experience; demonstrated ability to work with diverse constituencies both on and off campus; strong communication, organization, and interpersonal skills; experience working with students in a higher education environment; and professional experience with financial aid or willingness to learn; or any equivalent combination of education, training, and experience.
Knowledge, Skills and Abilities

• Considerable knowledge of fiscal policies, regulations, and financial aid programs of the University.
• Leadership skills and the ability to plan and direct large-scale projects and assignments.
• Strong written and oral communication skills.
• Ability to supervise, train, and plan the work of subordinates.
• Ability to establish and maintain effective working relationships.
• Knowledge of safety and security precautions appropriate to work performed.
Preferred Qualifications
The preferred candidate will possess the following additional qualifications:
  • Five or more years of experience within a Financial Aid Office in a college\university setting
  • Experience making presentations in multiple group settings
  • Bilingual (Spanish\English)
  • Data reporting and analysis experience
  • Strong customer service experience in multiple settings
  • NAFSAA Credential(s)
Required License / Registration / Certification
Work Schedule
Mon. – Fri 8AM -5PM ( some after hours as needed for programing)
Driving University Vehicle No
Security Sensitive This is a security sensitive position
EEO Statement

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title Asst Director, Financial Aid
Physical Requirements Pulling , Pushing, Sitting, Standing, Twisting, Ability to communicate, Carrying, Cleaning, Kneeling, Lifting up to 10 pounds, Reaching, Squatting, Stooping, Bending, Walking, Writing, Grasp, Talk or Hear

Job Duties


o
Manages and supervises multiple assigned teams and their corresponding workflows; including assisting with the management of workflows across all teams in the department.
o
Manages the daily operations of multiple programs within the department and how they interact with various on or off campus stake holders.
o
Manages the department’s training\retraining activities for federal and state programs to ensure departmental compliance.
o
Assists the Director and Associate Director with the writing, review, and implication of policies and procedures.
o
Monitors, collects, and analysis data on departmental programs and team performance; makes recommendations to department managementregarding trends, pain-points, etc.
o
Manages all customer service aspects for the department and serves as the “next level” regarding customer complaints\issues.

Posting Detail Information


Posting Number S6439P
Position End Date (if temporary)
Special Instructions to Applicants
Quicklink for Posting https://jobs.untsystem.edu/postings/72739

Similar Positions