Assistant Director - Explore Student Success & Retention

Updated: about 2 months ago
Job Type: FullTime
Deadline: 16 Dec 2022


Campus: Tempe

Asst Director

Job Description

Under the direct supervision of the Program Director- Explore, the Assistant Director - Explore Student Success & Retention will serve on the Explore program leadership team charged with the planning, organization and overall day-to-day operations of the program in support of students in the Explore program at Arizona State University. Students in the Explore program are in the essential stage of exploring interests, values, strengths and long-term goals as they research and make decisions around available majors and life plans after graduation. Specifically, this role will work closely with program staff and faculty on the design, implementation and ongoing iteration of the full exploratory experience, focused on intentional exploration and decision making and building a supportive community for students to explore. To best support the exploring learner, the Explore program is evolving with a focus on serving learners in a variety of modalities, empowering them to design their ASU journey and helping them connect their experience at ASU to their goals post-graduation.

The Assistant Director for Explore also plays a critical role in the Work+ Program, which is designed to prepare student-employees for their future professional careers. As a key participant in the Work+ Program, the Assistant Director will serve as a career guide and mentor to working learner(s) they have been assigned to supervise. Additionally, the Assistant Director will be involved in providing working learners opportunities to build valuable work skills as well as facilitating their professional development.

Department Name

Work plus Learn



Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$55,000-$58,000 per year; DOE

Close Date


Essential Duties

The Assistant Director - Explore Student Success & Retention will have the responsibility to:

  • Lead, coordinate and develop all programming and events for the Explore student population;
  • Oversee and implement university-wide events and programs; inclusive of but not limited to New Student Orientation Experience, Fall Welcome/College Assembly, Family Weekend.
  • Lead recruiting events for the Explore program (Sun Devil Days, Experience ASU);
  • Oversee Residential Communities at Tempe, Downtown Phoenix and Polytechnic campuses;
  • Leverage and integrate career trends, knowledge and advising into programming and student interactions;
  • Oversee the coordination of communication to students; collaborate with University College communication staff and Explore leadership team to build and execute outreach campaigns and events to reach university retention goals for first-time, first-year students      
  • Collaborate with Explore program leadership for improving retention rates of students in the Explore program; inclusive of assisting with design and implementation of a coordinated care model focused on student success at the center of the model;    
  • Create and maintain effective partnerships across the campus/university/community with appropriate stakeholders (Educational Outreach and Student Services, University Housing, Financial Aid and Scholarship Services, Admissions, etc);
  • Collaborate with Associate Director-Academic Services to support student case management and retention and persistence efforts;
  • Liaise with internal and external partners to plan and/or attend other events or meetings to increase enrollment and retention;
  • Plan and review activities and operations of the department to ensure achievement of objectives and goals consistent with the mission of the University College;                  
  • Assess effectiveness of programming, engagement and retention and persistence efforts and leverage data to provide analysis to target areas for improvement
  • Contribute to the greater Work+Learn team and engage in efforts and opportunities across the Work+Learn portfolio;
  • Work independently and as a part of the University College team by exercising professional judgment to serve as a knowledgeable resource in respect to ASU policy and procedures to ensure accurate output and processing
  • Work on special projects and other duties as assigned by the supervisor

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND six (6) years of related administrative experience, which includes three (3) years of supervisory experience; OR, Ten (10) years of related administrative experience, which includes three (3) years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Experience in developing, organizing, and implementing programs.
  • Experience in creating enrollment and retention strategies/initiatives.
  • Experience in creating and implementing effective student engagement strategies.
  • Evidence of effective communication skills.
  • Demonstrated knowledge of student development models.
  • Experience in problem solving and decision-making.
  • Experience in establishing and managing priorities.
  • Experience in establishing and maintaining effective working relationships.    
  • Experience in using Salesforce, Canvas, Peoplesoft, or other CRM
  • Demonstrated knowledge of the current challenges, trends, and effective strategies to retain students in higher education
  • Demonstrated knowledge of the principles and practices related to academic advising, recruitment/retention, and/or other student support functions.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
  • Required to stand for varying lengths of time and walk moderate distances to perform work.
  • Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.
  • Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
  • Ability to clearly communicate to perform essential functions.
  • Some evenings and occasional weekends may be required based on the needs of the unit.

Department Statement

Historically, University College offers students a range of academic services, such as tutoring, career and major exploration classes, success courses, and college transition programs like ASU’s First-Year Success program, among others. These programs and initiatives were conceived to support ASU’s goal of improving student retention and persistence toward graduation.
Today, University College is going through an exciting reinvention, focused on broadening its offerings for all learners from every major and at any stage of their academic journey. University College’s goal is to disrupt the 20th century model of higher education by:

  • Designing personalized learning experiences to end achievement disparities for students of all backgrounds.
  • Designing for integrated work and learning future.
  • Designing services to support learners at scale by using design thinking, analytics, automation, and intelligent systems.
  • University College is guided by 5 key design principles: learners first, be bold, simplify, personalize, and collaborate. A wide range of new programs and services are currently under development.

  • ASU Statement

    Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

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    Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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    Employment Verification Statement

    ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

    Fingerprint Check Statement

    This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

    Instructions to Apply

    Application deadline is 3:00PM Arizona time on the date indicated.

    Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

    Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

    ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

    Only electronic applications are accepted for this position.

    IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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