Assistant Director, Assignments

Job Summary

The Assistant Director, Assignments manages the day-to-day operations of student housing assignments, including applications, wait lists, cancellations, and room changes. Provides oversight of billing and collection of all housing fees. Oversees the services provided at the front desk for the administrative offices.
FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties may include but are not limited to:

• Supervises the day-to-day operations of assigned area including the supervision of departmental employees. Provides guidance and direction to staff involved in department services and programs.
• Utilizes RMS Mercury to manage the content and services provided to students on the Housing Web Portal.
• Prepares, creates, and distributes reports for assignments and staff as needed for the assignments process using Crystal Report Writer, RMS Mercury, and/or other report writing tools provided.
• Participates in goal setting and long-range planning. Develops goals and program objectives. Assists with the development and implementation of the overall departmental strategic plan.
• Develops and implements the waitlist and overflow housing processes.
• Participates in strategic planning and the development of policies and procedures relating to housing operations.
• Responds to questions and concerns from prospective students, parents, and current residents regarding the assignments process and housing agreement terms and conditions.
• Collects and processes all housing agreements for on-campus housing accommodations for the academic year and summer terms including student athletes.
• Enforces housing agreement stipulations pertaining to cancellations, forfeitures, and transfers.
• Participates in the evaluation of the housing agreement and the terms and conditions, considering the need for changes, analyzing the impact of changes, and conducting the revision process when determined to be necessary.
• Develops, oversees, and implements communications plan to all housing agreement holders including assignment notification letters, cancellation letters, and other letters related to the assignments process.
• Oversees all billing and collections of student housing fees.
• Facilitates and directs the returning student sign up process.
• Manages the creation, handling, and storage of all records pertaining to the assignments process in accordance with applicable record retention guidelines.
• Assists with analyzing data to establish trends and forecast occupancy and revenue.
• Facilitates and guides the activities of the appeals committee.
• Performs all administrative duties related to guest housing.
• Coordinates special projects pertaining to occupancy management.
• Oversees the services provided at the front desk for the Administrative Offices and supervises all staff assigned to this area.
• Responsible for ensuring that all programs, activities, and series comply with university, state, and federal regulations.
• This position is an essential personnel position. As such, must be accessible and available in the event of emergencies or when needed to meet the ongoing missions of the university.

Other Duties:

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires either eight years of directly related full-time experience or, as an alternative , a Master’s degree from an accredited institution in an appropriate area of specialization and two years of full-time experience directly related to the job functions.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).

Preferred Qualifications:

• Master’s degree from an accredited institution in Higher Education, College Student Personnel, Counseling, or related degree.
• Four years of experience in university housing operations which includes assignments and billing. Experience with Residential Management Systems (RMS), Banner Student Information System, and/or Workday.

Knowledge, Skills, and Abilities:

• Knowledge of or ability to learn Residential Management Systems (RMS) and RMS Mercury software.
• Knowledge of or ability to learn Banner and Workday.
• Knowledge and practical application of occupancy management principles.
• Knowledge of accounts receivable principles, practices, and procedures.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent organizational skills and the ability to prioritize and complete simultaneous projects.
• Ability to collaborate and work effectively within a diverse group of staff, faculty, students, and the community in a service-oriented environment.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to take initiative to plan, organize, coordinate, and perform work in various situations when numerous and diverse demands are involved.
• Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.
• Ability to develop and implement policies, procedures, goals and objectives.
• Ability to effectively manage the work of others by providing information, guidance, and motivation.
• Ability to utilize data and information to make decisions and projections.
• Ability to work evenings, nights and weekends as necessary.

Pay Grade: 17 (Commensurate with experience between minimum and midpoint)