Assistant Director, Analytics Career Services, Fuqua School of Business

Program Summary
The Assistant Director, Analytics Career Services (level 14) works across the four-degree programs, comprising seven cohort groups at any time, of Fuqua’s analytics specialty master's portfolio: MQM, MSQM: Health Analytics, MSQM: Business Analytics, and MSQM: Business Analytics (Accelerated).   

The Master of Science in Quantitative Management (MQM): Business Analytics program at the Duke University Fuqua School of Business is a full-time, in-person 10-month degree designed to provide a foundation in data analytics with a focus on specific issues in one of four industry domains. In addition to learning data science tools, students build critical thinking and communication skills to enable them to ask the right questions, generate insights, and present solutions effectively. MQM is designed for students with 0-3 years’ post-college work experience and is a STEM-designated degree. MQM presently enrolls three sections totaling ~260 students per year.

The Master of Science in Quantitative Management (MSQM) programs are parallel working professional degrees also designed to deliver an analytics-oriented skillset and perspective in either the general business (MSQM:BA) or health domain (MSQM: HA). The MSQM degree educates students with 5 to 15+ years of work experience and is also offered in an accelerated one-year format (MSQM:BA) for students with an MBA or other business master's degree. The MSQM degrees presently enroll ~220 students total or ~110 students per class (two per year) across the three degrees.

Summary of Work / Responsibilities

The Assistant Director, Analytics Career Services (AD) is an integral position within the Specialty Master and Career Management Center (CMC) teams. The Assistant Director reports to the Program Director for Analytics Career Services (PD). The AD independently leads student, alumni, and stakeholder relationships and services across the analytics domains, collaborating with and in partnership with the PD, the whole CMC team and Fuqua colleagues.

In this capacity, s/he drives analytics career operations, coordinates student services and external relations, and provides general analytics career program management across five principal areas:

• Program and Project Operations and Administration (25%)
• Student Leadership and Engagement (25%)
• Resource Development and Management (25%)
• Publicity, Communication, and Representation (15%)
• Finance and Operations (10%)

Program and Project Operations and Administration (25%)
The AD plans, schedules, coordinates, promotes, implements, or hosts, and evaluates programmatic operations, projects, and activities including classes, workshops, activities, special events, and general business matters. Within this scope, the AD:

• Engages across departmental functions, orchestrating full life-cycle logistics and communications for career activities: planning, promoting, executing, and evaluating programs or projects as conceptualized or delegated to, independently or in partnership with the PD or colleagues  
• Organizes outreach and engagement of alumni, corporate guests, vendors, and/or recruiters for career education and potential opportunities
• Collaborates with Sector Manager (SM) and CMC Operations Team to engage and facilitate employment opportunities for analytics students and alumni and to plan, promote, conduct, and follow up on employer events and opportunities with an eye toward cross-audience inclusion, aligning needs to maximize effectiveness of the virtual and campus recruiting processes
• Resolves diverse and advanced logistical and policy questions independently and independently manages complex logistics for diverse stakeholders in the name of the program, for example, interfacing with Duke Visa Services, Duke’s Career Center, and other analytics programs such as MIDS and Pratt’s degrees that matrix across analytics.
• Gathers, compiles, and presents student employment and job search experience data for delivery to diverse internal and external stakeholders in both qualitative and quantitative formats.
• Manages collection and analysis of competitive data on similar pre-professional programs
• Manages collection and analysis of alumni data to understand longitudinal career experiences

Student Leadership and Engagement (25%)
The AD coordinates and advises student leaders including Track Chairs (MQM) and Career Fellows (MSQM) to understand collective needs, assess progress, and enhance career programming

The AD advises students in person, over the phone, and via email on both an appointment and walk-up basis focused on responding to student inquiries and matching needs with resources. Engagement includes but is not limited to:  

• Identifying students’ career interests through self-assessment
• Guiding navigation of resources reflecting student interests, skills, and goals
• Sharing information gained via company and alumni outreach to educate students about recruiting, specific companies, and job market trends via communication channels and resource platforms
• Referring students for coaching with the PD or other coach resources
• Familiarizing with Visa rules and processes, triaging Visa questions for escalation as needed, and collaborating with Duke Visa Services to support international student needs
• Coordinating personnel actions including vacation schedules to ensure coverage

Resource Development and Management (25%)
The AD acquires and demonstrates expertise about MQM and MSQM students and opportunities to organize, publicize, deliver, and evaluate a comprehensive and evolving set of resources and other services that prepare analytics students and alumni to succeed in the job market. This includes:   

• Keeping abreast of information including student interests and needs for career-oriented skills, knowledge, and tools, and career opportunities and serving as a resource to staff and to students
• Defining, procuring, or synthesizing, and managing knowledge and services via technology platforms for student access, collaborating with PD and relevant CMC, Fuqua and Duke teams
• Developing and delivering instructional materials regarding technology platform access and use
• Engaging with, scheduling, tracking, and facilitating internal and external providers of educational and professional resources and services to the program, including but not limited to Duke or contract coaches, third party services, seminar, workshop, or educational solution vendors
• Recommending and procuring expanded or new resources based on student engagement trends

Publicity and Representation (15%)
The AD establishes and maintains contact with, and promotes and represents MQM and MSQM to, diverse internal and external audiences, engaging in ways including:

• Interfacing with the MQM and MSQM Assistant and Senior Associate Deans, Admissions, and Student Services Teams for the MQM and MSQM programs to understand needs, collaborate, and communicate progress
• Providing career representation on Fuqua marketing and admissions initiatives
• Liaising with the Duke Career Center and SM to bring relevant programs and opportunities to the analytics audience and supports the DCC partnership with Fuqua’s Specialty Master Programs
• Representing MQM, MSQM and Fuqua across Duke with other analytics-aligned degree programs in graduate schools including MIDS, the Graduate School, and the Pratt School of Engineering
• Engaging alumni to enhance students’ career learning and generate potential employment opportunities
• Interacting within the Triangle business community
• Collaborating with the Program Director and Recruiting team to build our MQM and MSQM brands in the employment marketplace
• Representing MQM and MSQM at professional and technical events or conferences as appropriate

Finance and Operations (10%)
The AD prepares, manages, processes, and reports on budgets and expenditures, developing, monitoring, and analyzing budgets with appropriate departmental managers including, but not limited to, projecting expenditures and tracking and revising as needed.

Note: This job description outlines primary and representative responsibilities for the Assistant Director, Analytics Career Services role; it is not to be construed as a complete or restrictive list of assignments.

Minimum Qualifications

Education
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.

Experience
Work generally requires two years' experience in personnel, college or university administration, or a related field to acquire skills necessary to provide program management, advising and general administrative support.

Department Experience Preference
Four or more years of administrative/project experience preferred

Additional Department Skills and Qualifications

• Excellent organizational skills
• Attention to detail and follow-through
• Strong communication skills, both verbal and written
• Ability to work independently with minimal to no supervision
• Comfortable working in situations where no previous models exist
• Ability to multi-task and prioritize activities according to importance and urgency
• Strong proficiency in MS Office and Google suite programs, specifically Excel, Word, and PowerPoint; capacity to learn CMC, Fuqua, and Duke-specific technologies 
• Demonstrated interpersonal skills and proficiency in business communications to effectively represent the school to both internal and external parties
• Ability to conceptualize, organize, and deliver excellent service to internal and external clients
• Demonstrated time management and decision-making skills to plan, manage, and coordinate individual activities and departmental functions
• Sharp stakeholder focus (in this case, the current or prospective employer and students).
• Flexibility to adapt to change and re-prioritize assignments as needed

Measures of Success

• Overall effectiveness and efficiency of assigned programs, projects, and responsibilities: planning, execution and evaluation of all programs, communications, resource deployment and management
• Feedback from program-wide or departmental surveys
• Recruiter feedback on student preparation levels and skills in the job search
• Annual performance review
• Alignment with Duke core values of learning, diversity, respect, teamwork, and trustworthiness

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.