Assistant Dean of Students (Case Management)

Provides general management support and coordination for one or more major programs in the Dean of Student's Office, such as Student Advocacy and Support, Student Outreach and Support, Commuter Student Services, Student Behavior and Conduct and Parent and Family Programs.

EEO/AA

The University of Houston’s Dean of Students Office (DOS) is committed to student success. We advocate for students as they navigate personal and educational challenges, educate to promote a respectful and safe campus environment, and engage parent and family members as partners in the educational process. We aim to enhance the student experience by offering comprehensive support and resources, providing co-curricular opportunities, and fostering a sense of belonging.
The University of Houston’s Student Outreach & Support (SOS) services team is a part of the Dean of Students Office and is committed to the success and well-being of all students in our UH community. In collaboration with our campus, community, and healthcare partners, we work to help identify, educate, support, and refer students who may be experiencing complex personal difficulties such as a mental health-related crisis that may impact them academically, personally and/or socially.

The Assistant Dean of Students reports to the Associate Dean of Students and serves as a member of the office's extended leadership team, supporting the collaborative development, management, and evaluation of DSA in the Division of Student Affairs on University of Houston campus. This position serves primarily as a case manager and facilitates non-clinical interactions with students in distress and/or navigating crisis situations through trauma-informed care and identity-conscious support, including managing an individual caseload of students, crisis follow-up, and supporting the university-wide behavioral intervention team (CARE Team). This position also participates in campus-wide educational and training efforts, departmental operations, projects, and committees.

Additionally, the Assistant Dean serves in an Administrator On-Call rotation and supports students and their support system after crisis-related situations have occurred on or off campus, this includes navigating high-level issues of physical and psychological safety.

Success Factors:

• Demonstrated success in implementing case management and crisis response efforts grounded in trauma-informed care, and identity-conscious support.
• A commitment to working collaboratively in a student-centered environment committed to the important values of shared governance, with enthusiasm for supporting a student body that is broadly diverse with regard to gender, race, ethnicity, national origin, socioeconomic status, sexual orientation, gender identity, religion, and (dis)ability, among other factors.
• An ability to build relationships and maintain trust, assess and balance the needs of various stakeholders, and identify and advocate for achievable solutions.
• Exceptional interpersonal, communication, planning, reasoning, organizational, and project management skills, with an ability to multi-task in a fast-paced, high-volume environment.

Job Duties:

• Supervises Care Manager and graduate student assistant(s) that provide support to the Student Outreach and Support services area of the Dean of Students Office.
• Responsible for collecting and maintaining data and conducting assessments of SOS cases completed for office, division, and university-wide reports.

Required Qualifications:

• Master's degree and a minimum of three (3) to five (5) years of professional experience in Student Affairs, Higher Education, Counseling, Social Work, or a closely related field with two (2) years of experience working in college student support and advocacy roles.
• Applied knowledge of student development theory and student affairs trends related to student support and advocacy services in higher education.
• Demonstrated experience working with college student case management processes, including intake and triage, tailored care plans, resource referrals, and trauma-informed care.
• Experience working with crisis response processes, including serving on-call, responding to crisis situations, and participating in training initiatives.
• Experience building collaborative partnerships with faculty, administrators, students, parents/families, community partners, and alumni.
• Familiarity with higher education legal issues, including Clery, FERPA, and HIPAA.
• Ability to serve on-call and respond to crisis situations according to organizational protocol, including evening and weekend work as required.
• Proficient with serving as liaison with faculty, staff, and health care providers on campus and in the community, law enforcement, parents, and colleagues across the institution to establish and support student action plans.

Preferred Qualifications:

• Advanced degree in a related field and/or clinical experience.
• Experience working with a Behavioral Intervention Team/CARE Team.
• Familiarity with campus-wide educational efforts focused on student support and advocacy services, supporting students in distress, and managing difficult situations.
• Experience with case management software systems.
  

Additional Job Posting Information: 

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  Develops marketing materials, conducts presentations and presents to the campus community information regarding Student Outreach & Support Services, the CARE Team, as well as resources for students in crisis;
  
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  Cultivates relationships with university and community resources and readily contacts resources on the behalf of students;
  
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  Supports the work of the Dean of Students office when managing a crisis or student death;
  
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  Provides information and seamless referrals to the appropriate resources, including law enforcement agencies, Student Affairs departments, Human Resources, Academic Affairs, Counseling and Psychological Services (CAPS), the Office of Equal Opportunity Services (EOS),  and the Office of General Counsel;
  
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  Serves as the primary contact for information to the CARE team concerning students in need of behavioral intervention and support from Student Affairs professionals;
  
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  Provides case management for university via Student Outreach & Support Services in the UH Dean of Students Office, with responsibilities including:
  

Requires application of advanced principles, techniques and theory in a professional discipline or a thorough general business management knowledge. Knowledge of this level is typically obtained through a directly job-related Master's degree or equivalent formal training in a recognized field of specialization that is directly related to the type of work being performed. Requires a minimum of three (3) year of directly job-related experience.