ASSIST DIR, STUDY ABROAD

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

(50%) PROGRAM MANAGEMENT

Serve as Administrative Director for a portfolio of Duke-administered semester and summer programs. Examples include Duke in Madrid, Duke in Venice, Duke in Los Angeles, Duke in New York, etc.

Program Recruitment and Pre-departure

• Coordinate with program staff, faculty, and Director of Communications to recruit students
• Oversee process and review of student applications
• Conduct orientation meetings and attend information sessions
• Oversee revision of pre-departure materials, program website, and application materials

Site Operations and Logistics

• Oversee hiring of program staff and training of program staff and faculty
• Liaise with host universities and partners to enroll students, coordinate program housing, secure classroom space, and organize excursions/activities
• Review and negotiate contracts for program logistics and personnel
• Oversee program budgets and expenses; participate in the annual budget process

Program Evaluation and Development

• Arrange and conduct periodic program reviews
• Review program and course evaluations; work with program staff and faculty to make appropriate changes and address issues
• Assist the Associate Director with the development of new programs

OPERATIONS MANAGEMENT (20%)

Staffing and Supervision

• Supervise workflow and assist with workflow issues of assigned staff
• Approve timecards and vacation/sick leave of assigned staff
• Conduct team meetings and one-on-ones with assigned staff
• Participate in the staff hiring process
• Conduct performance evaluations for assigned staff

Processes and Procedures

• Assist the Associate Director in the evaluation and revision of all study away procedures, policies, and forms
• Oversee GEO’s process for GDPR compliance
• Serve as primary liaison to the Student Disability Access Office and update process, as needed
• Contribute to GEO’s long-range planning, goal setting, and process improvement
• Coordinate with other program managers to ensure consistency and implement improvements/revisions in program management, policies, procedures, and publications

(20%) PROGRAM PROVIDERS AND STUDENT SERVICES

• Serve as primary GEO liaison to assigned overseas partners and program providers
• Collaborate with Student Disability Access Office, Financial Aid, academic deans, Office of Student Conduct, the faculty director, and other offices to support student access and participation
• Troubleshoot post-advising problems for students enrolled in assigned programs
• Assist the Office of Undergraduate Health Safety and Support in the event of a student emergency
• Maintain good relationships with partners and providers; problem-solve issues that arise with them

(5%) OUTREACH AND COMMUNICATION

• Oversee and contribute to the revision of program-specific and office publications
• Serve on committees and working groups by appointment
• Participate in periodic outreach events including tabling and presentations

(5%) OTHER DUTIES AS ASSIGNED

EDUCATION/TRAINING

Work requires knowledge of academic program planning, development, and implementation generally acquired through completion of a bachelor's degree program. Master's degree or Ph.D. preferred. Strong Spanish language skills are strongly preferred. Applicants should possess a high level of comfort and expertise in the use of technology in an office and educational setting, and a comprehensive knowledge of global higher education systems.

EXPERIENCE

Work requires a minimum of five years of experience in an academic and/or administrative capacity. Preference will be given to candidates with substantial academic program management experience, as well as experience supervising staff. Experience living, studying, and/or working abroad is a plus.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas- an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. 

Duke’s Office of Undergraduate Education (OUE) is committed to creating an inclusive, supportive environment, and an educational experience that recognizes diversity and cultural competence as integral components of academic and organizational excellence. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area. For more information, visit OUE’s Commitment to Diversity, Inclusion, and Anti-Racism. 

Work requires knowledge of academic program planning, development, and implementation generally acquired through completion of a bachelor's degree program.

Work requires two years of experience in an academic and/OR EQUIVALENT COMBINATION OF RELEVANT EDUCATION OR EXPERIENCE in an administrative capacity to become familiar with various academic, co-curricular, programmatic, or administrative activities.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.