Application Support Engineer

North Carolina State University, United States

Updated: 24 days ago
Location: Raleigh, NORTH CAROLINA
Deadline: ;

Posting Details
Posting Information


Posting Number PG193187EP
Internal Recruitment No
Working Title Application Support Engineer
Anticipated Hiring Range $87,780 - $95,150
Work Schedule Monday - Friday, 8:00am - 5:00pm
Job Location Raleigh, NC
Department EHPS - Security Applications & Technology
About the Department
Security Applications and Technologies (SAT) consults, designs, integrates and maintains the network of security technologies at NC State University. As a department of Environmental Health and Public Safety, we serve and support campus departments, satellite facilities, and corporate partners. The enterprise-level security technologies include electronic door access, video, intrusion detection, and emergency communication.
Essential Job Duties
The primary purpose of the IT Integration and Solutions Professional I is to provide application support and configuration on enterprise applications and services that fall within the SAT domain, including access control, audio, video, and voice systems. This position serves as Tier II/III application and system support and subject matter expert on end-user configuration of SAT systems. It is the primary point of contact with various campus organizations.
Job duties include but are not limited to:
  • Delegates lower level requests to field technicians and lower level application team. Escalates more complex technical issues to the IT Operations team.
  • Develops own work schedule and monitors progress against defined parameters with minimal supervision.
  • Initiates and escalates systemic issues and seeks collaboration with IT Operations and Development on high level and complex technical issues related to security platforms.
  • Is the subject matter expert on all security applications and the associated down stream devices.
  • Proactively updates firmware to hardware bi-annually or as needed. 
  • Assists IT Operations with upgrades, patches and fixes to the platform.
  • Identifies technology currently available as well as additional needs required to support assigned systems
  • Leads external project completion and certification process. Consults 3rd party security vendors and onboards all capital and 3rd party security installations.
  • Serves on project teams and may serve as a team lead.
  • Alternates on-call responsibilities, to include responding to 24/7 service requests and troubleshoot/repair interconnected, complicated electronic systems.
Other Responsibilities
  • Other duties as assigned

Qualifications


Minimum Education and Experience
Master’s degree and at least one year of relevant experience; or Bachelor’s degree with at least two years’ of relevant experience; or an equivalent combination of education, training and relevant experience.
Other Required Qualifications
  • Working knowledge of various types of structured cabling to include low voltage and data cabling installation and termination
  • Understanding of IP configuration, web client access for testing purposes
  • Ability to perform basic network switch configuration, troubleshooting basics including telnet and pinging of multiple IP devices
  • Ability to follow operating procedures and established processes for troubleshooting and maintenance routines
  • Knowledge of virtual networking and networking concepts
  • Ability to work independently to complete assigned tasks
  • Ability to learn departmental procedures related to hardware deployment
  • Detail-oriented and ability to organize and track tasks
  • Ability to work with senior technician to process hardware that needs repair or returns to manufacturers
  • Ability to learn configuration standards and apply standards consistently to technology programs to ensure consistency among SAT projects
  • Capable of learning various manufacturers device nuances and configuration requirements, and understanding how these configurations are applied to installation and integration with NC State security network
Preferred Qualifications
  • Expertise with TCP/IP networking equipment
  • SQL query experience
  • Comprehensive knowledge of software and ip hardware systems related to SAT systems
  • Knowledge of current National Building Codes, security industry best-practices and licensing, low voltage electronics, and NC State building standards
Required License(s) or Certification(s)
N/A
Valid NC Driver's License required No
Commercial Driver's License required No

Recruitment Dates and Special Instructions


Job Open Date 02/06/2024
Anticipated Close Date Open until filled
Special Instructions to Applicants
Please include a resume and cover letter with your application.

Position Details


Position Number 00109041
Position Type EHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Non Mandatory - Emergency Event
Department ID 420501 - EHPS - Security Applications & Technology
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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