APPLICATION ANALYST - Epic Beaker - Level II

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About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Beaker module's Maestro Care (Epic) Electronic Health Record (EHR). This includes planning, performing, managing, and supporting identified Beaker users in the Duke environment.  The incumbent will work closely with Epic and identify other Maestro Care application staff to create and carry out deployment tasks, interpret clinical workflow, and participate in Maestro Care Beaker application build, testing, and support. Advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, via phone or email and training classes.  Act as Maestro Care Beaker application expert for base functionality. Update test plans to account for testing new features with all releases.
Please participate in the design and specification of bug fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care Beaker application.  Work with others on the Application Support team to manage all user access to Maestro Care systems and track changes. The analyst may be expected to have Epic certification in Beaker CP//AP.
Level 2
In addition to the duties described for the Level 2 will be:
•    Conduct in-depth analysis of end-user department workflows, data collection, and technical issues related to Epic software.
•    Proactively complete assigned Maestro Care application deployment, management, and testing tasks within defined timelines.
•    Manage documentation, resolution, and completion of identified deployment issues and tasks.
•    Build, test, and debug Epic applications to meet end-user requirements.
•    Write and execute test plans and document and resolve defects within the Quality Center.
•    Develop system and user procedures.
•    Collaborate with report writers to meet all operational and regulatory reporting needs, including compliance with Meaningful Use requirements.
•    Possess current Epic Beaker certification or the ability to complete certifications within the defined timeline.
•    Deliver oral and written presentations to project teams, management, and other departments.
•    Coordinate and operationalize simple to complex projects with direction.
•    Identify areas for procedural improvements and provide detailed specifications for functions to be automated.
•    Establish connectivity and test mapping in the Data Innovation application.
•    Debug third-party lab interface errors.

Obtain additional Epic certification through classroom instruction and self-directed learning.
•    Collaborate on Maestro Care Beaker application deployment with cross-functional teams.
•    Translate clinical workflows into system configurations following best practices.
•    Participate in testing cycles for new features and enhancements.
•    Analyze systems, data, and information under supervision.
•    Implement applications, tools, and processes to assist end users.
•    Provide systems support, troubleshoot, and test software.
•    Ensure the security of technology solutions.
•    Assist in customer training sessions and presentations.
•    Contribute to information system projects.
•    Identify internal resources for project team performance.
•    Update system and department documentation.
•    Recommend areas for process improvement.

Level 3
In addition to the duties described for the Level 2, the Level 3 will:
•    May function as a technical leader in managing the documentation, assisting with prioritization, and working with analysts to resolve identified deployment issues through the use of Epic’s Sherlock tracking systems
o    Optimizes departmental and interdisciplinary resources to maximize team
o    Has a leadership role in the evaluation and revision of existing information systems
o    Assist in the onboarding of new team members, ensuring they are trained on all technical aspects of their position
o    Proactively apprise management of emerging technical issues that may require attention. Ensuring processes and workflows are up-to-date and effective, recommending changes as necessary
•    May function as a team leader, supporting management in day-to-day personnel oversight and workflow management activities across the application team, providing guidance and support where applicable, overseeing performance management, and maintaining departmental coverage.
o    Perform in-depth analysis of end-user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions
o    Responsible for a defined area of Nova about the analysis of release notes, reporting metrics, validation, and resolution before implementation of designated RA and /or SU provided by Epic
o
•    Required Qualifications at this Level

•    EPIC ASSESSMENT: Candidates for this position may be required to
Complete a formal Epic assessment as part of the hiring process. The assessment
is designed to identify candidates whose skills most closely align with the
Position requirements.
Education/Training:    Bachelor's degree in a related clinical or technical field or four years of equivalent technical experience required.
LICENSE/CERTIFICATION:
LEVEL 2: Epic certification in an area of application support of a technical or support nature required within the timeline defined by Maestro Care policies and procedures.  If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.  Epic proficiency in an area of application support of a technical or support nature required within the timeline defined by Maestro Care policies and procedures.
LEVEL 3: Epic certification in an area of application support of a technical or support nature required within the timeline defined by Maestro Care policies and procedures.

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Experience:
Level 2: Three to five years of related experience is required.  Clinical Laboratory clinical experience is Strongly recommended.  Level 1: One – two years of related experience is required.  Clinical Laboratory clinical experience is strongly recommended.
Level 3: Five years or greater of related experience is required.  Clinical Laboratory clinical experience is recommended. 

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Skills:    LEVEL 1:
Customer service
Critical thinking
Statistical reporting
Data coding - general
Data analysis and trending
Effective oral and written communication
Application configuration
User technical support/training
Ability to translate business processes into a technical solution 

LEVEL 2: In addition to the KSAs described for Level 1, Level 2 will demonstrate:
Knowledge of project management to manage deliverables
Design specifications for information systems
Implementation of information systems
Maintenance of information systems
Quality assurance (may be required)
Adult learning and training methods (may be required)
Knowledge of Data Innovation, Point of Care, SafeTrace applications 

LEVEL 3: In addition to the KSAs described for Level 2, Level 3 will demonstrate:
Ability to lead discovery sessions
Advanced technical consultation and support
Ability to design complex information systems
Financial procedures
Implementation of complex information systems 

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