Advisor, Cane Success

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The Division of Enrollment Management has an exciting opportunity for a Advisor, Cane Success Center to work in Coral Gables, FL.

The Advisor, Cane Success Center provides guidance and support for deposited and current students to help them onboard, transition in their first year, and overcome any challenges they may face throughout their undergraduate career - all with the mission of helping students reach their dream of attaining a UM degree.

Core Job Duties:
•    Responsible for providing holistic student support for incoming and continuing undergraduate students including anti-melt efforts, retention, persistence, and graduation initiatives.
•    Responsible for student caseload, which includes monitoring and outreach, for completing Road to UM tasks, Road to UM modules, and enrollment status.
•    Responsible for supporting undergraduate students as they navigate challenges such as academic, financial, social, health, and personal issues that can negatively impact the students’ progress to degree completion.
•    Responsible for at-risk student interventions for both new and continuing students, including students who are not course-selected, students requiring a leave of absence, and students interested in readmission or recently readmitted.
•    Responsible for maintaining student files by documenting, scheduling, and recording all interactions.
•    Advises students through the undergraduate student withdrawal process and maintains the University’s withdrawal database, including the tracking of student withdrawal reasons for analysis.
•    Responsible for exceptional communication skills documenting interactions and providing appropriate guidance to students facing challenges.
•    Adherence to campus policies, procedures, and resources positively impact undergraduate student success, while safeguarding University assets.
•    Familiarity with Navigate, Salesforce, Canelink, and Blackboard is a plus.
•    May have the option to fill the role of First Year Directions Facilitator if interested and qualifications are met.
•    Represents the CSC at student events, including but not limited to RA Housing Fair, Spring Involvement Fair, Orientation, CaneFest, and meetings.

Minimum Qualifications:
 
•    Bachelor’s degree.
•    Minimum of 1 year of experience in advising, counseling and/or customer service is preferred. Any relevant education, certifications and/or work experience may be considered.
•    Candidate must have passion and dedication for providing students and their families with thorough, compassionate support, and the utmost care.
•    A keen ability to build relationships and connect with staff members across campus to ensure in- depth, detailed, well-rounded support and solutions to students and their families.
 

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A6