Admissions Systems Analyst

The Opportunity:

Embry-Riddle Aeronautical University is now hiring an Admissions Systems Analyst. Under the direction of the Associate Director of Admissions and Systems, the Admissions Systems Analyst serves as the secondary point person who provides technology (CRM, SIS, BI, and other systems), data, and operation support for the division of Enrollment Management at the Daytona Beach campus. The primary responsibilities of this position are to build, maintain the different areas of the CRM and the SIS to enhance recruitment, application processing/decisions, and enrollment of new students at Embry-Riddle Aeronautical University's Daytona Beach campus. In close collaboration with enrollment leadership, the systems analyst will be responsible for the following tasks:

• Ensuring the integrity of data across the different platforms utilized within the division
• Supporting the Director of Admissions with technical needs including the segmentation of territories
• Managing the different systems utilized within the division of Enrollment Management along with providing technical support to the Offices of Admissions and Enrollment Marketing
• Overseeing the importing of prospective students data to the CRM (Targetx/Salesforce) and the student information system (PeopleSoft) along with enhancing the data exchanges processes between systems through automated interfaces
• Working in close collaboration with IT to ensure effective maintenance of systems utilized in the division of Enrollment Management
• Supporting the office of Enrollment Marketing with the implementation of prospective students communication flows (email, print, text, etc.) in TargetX and Marketing Cloud
• Building of reports and dashboard in the BI, CRM, and SIS
• Supporting the enrollment processes of special programs such as Honors Program, Gaetz academy (dual enrollment program), Summer Camp, Exchange students program
• Supporting the SEVIS registration process with the department of International Student & Scholar Services and their student management platform
• Working with external vendors to increase the prospect/applicant pools and enhance the applicant experience using tools provided by vendors such as EAB, Zeemee, Fullmeasure, and others
• Using cutting edge technology to enhance the efficiency and effectiveness of the processing of applications/supporting documents and all other processes within the division of enrollment management
• Training of staff on the use of the systems and finding ways to maximize the use of all of our technologies, especially the CRM
• Performing other duties as assigned by the enrollment leadership
• The Systems Analyst will be expected to investigate possible solutions through contacting technical vendors, colleagues at peer institutions and other sources to ensure that the University is keeping up with the latest technological standards in our recruitment efforts.

As the technical expert, this position will also be expected to work independently and efficiently to meet deadlines with little to no supervision.

About Embry-Riddle Aeronautical University:  

At Embry-Riddle, we take pride in our position as the world's largest and most comprehensive university dedicated to aviation and aerospace. Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience. However, our commitment to education knows no borders as our Worldwide campus expands our reach globally, providing a world-class education online and at approximately 110 locations across the United States, Asia, Europe, and Central and South America. This breadth of reach ensures that students can access our exceptional programs without geographical limitations. 

With a history spanning nearly a century, we have continually adapted to the dynamic needs of the industries we support. In the Academic Year 2022-23, we welcomed over 11,100 students to our residential campuses and over 19,000 students at our worldwide campus.  

Join our global community and embark on a journey of academic excellence and limitless possibilities. Employees working more than 30 hours a week can enjoy medical, dental and vision benefits, an amazing retirement plan with immediate vesting that includes a 6% gift and up to 4% match, free tuition for employees and their immediate family members, and a generous personal leave program. To find out more about our benefits and why ERAU has been named a “Great College to Work For” for 13 consecutive years, visit our careers page .     

Qualifications

Required Qualifications:

• High school diploma or GED required. Associate's degree or completion of program of 18+ months after high school in Computer Science or related field, or equivalent experience, preferred.
• Minimum of 1-3 years of work experience in information technology.

Required Skills, Knowledge, and Abilities:

• Knowledge of admissions practices
• Ability to communicate well with all levels of University staff and administration
• Strong written and verbal communication skills
• Experience with SQL or similar programming language
• Experience with project management
• Experience with document imaging and workflow (Oracle Product)
• Experience with business process documentation
• Experience managing data and creating reports and dashboards
• Experience managing email/texting development and campaigns
• Ability to assess the training needs of the multitude of end-users within the Enrollment Management Division