Admissions Services Coordinator - Undergraduate Admissions

Position Summary
The Admissions Services Coordinator is a full-time position responsible for providing frontline customer service and managing the application process for students applying to the undergraduate day program for the University. This position supports the strategic goals of the Admissions office and helps to achieve its enrollment goals. Serving in the role requires managing a large volume of confidential information, attention to detail, adherence to deadlines, and exceptional customer service skills.

Job Description

Primary Duties & Responsibilities

• Student support: Support Undergraduate Admissions initiatives through coordination of the application process for first-year and transfer students, as well as scholarship applicants applying to the undergraduate day program for the university. Work involves opening, processing, and scanning of paper materials received to the office as well as managing receipt of electronic materials. Assist students throughout the application process by communicating progress of the application, informing students of required application materials, test scores, essays, etc. and answering questions about application requirements, admissions policies, student portal, campus visits, and university related topics. Work proactively to engage applicants and provide excellent customer service. The Admissions Services Coordinator must also respond to admissions related inquiries from parents, high school personnel, campus partners, and internal staff. Enter and update information in Slate, the admissions CRM system. 
• File review/verification support: Support Undergraduate Admissions initiatives through file preparation and verification of official documentation and materials received by the Office of Undergraduate Admissions. Prepare files for file review team. Ensure files are complete and ready for review. Recalculate GPAs as needed. The Admissions Services Coordinator ensures that official, consistent, timely, and accurate data is maintained in the system. The coordinator records, as needed, and verifies official test scores, grade point average, rank, and official notice of high school graduation. The coordinator will review all materials received and accept and process only official documents received from approved sources. 
• Maintain accurate information for applicants and inquiries attending Admissions events on and off campus. Upload or enter data from events, check students in and conclude events. Cleanse and upload student data from outside sources. Maintain accurate information for organization contacts (counselors, teachers, CBO contacts) in Slate. Download and process test score files from the official testing agencies for ACT, SAT, TOEFL, IELTS, and Duolingo. 
• Answer Admissions office main phone line. Respond to inquiries from callers or transfer calls appropriately if unable to answer. Review, respond to and/or distribute email from the admissions incoming email account in a timely manner to Admissions staff and campus partners. 
• Balance receipt of application enrollment fees. Create receipt voucher and report to Accounting. Maintain accurate records of transactions. 
• Support Undergraduate Admissions initiatives by assisting with check-in for on-campus events. Greet and welcome students at the airport or on-campus locations.  
• Perform other duties as assigned.

Preferred Qualifications

• Three years relevant work experience. 
• Bachelor’s degree. 
• Familiarity and/or experience with specialized computer programs, such as CRM technology, is helpful, though not required. 
• Expertise with Excel, MS Word, and PowerPoint.
• Flexibility.
• Ability to work effectively as part of a team and independently.
• Ability to be able to effectively prioritize multiple projects, in a high-paced environment.
• Organizational and written/oral communication skills.
• Ability to communicate effectively with internal and external constituents including students, faculty, administrators, parents, alumni, vendors, and others.
• Ability to maintain and manage confidential and sensitive information.
• Warm, pleasant, professional and outgoing personality.
• Superior attendance.
• Understanding of the importance of accurate data capturing and record keeping to contribute to the overall success of Undergraduate Admissions.
• Excellent customer service and communication skills. 
• Attention to detail. 
• Ability to balance many tasks at one time. 
• Team player and work with a positive attitude who is willing to work in a fast-paced, dynamic, changing environment. 

Required Qualifications

High school diploma or equivalent high school certification and two years’ relevant experience.

Grade
G06-H

Salary Range
$17.52 - $26.27 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.