Admissions Operation Coordinator

Updated: 20 days ago
Location: Garden City, NEW YORK
Job Type: FullTime

 Admissions Operation Coordinator

Office of Enrollment Management

ABOUT ADELPHI:

Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students’ lives through small classes with world-class faculty, hands-on learning and innovative ways to support academic and career success. Adelphi offers exceptional liberal arts and sciences programs and professional training, with particular strength in our Core Four—Arts and Humanities, STEM and Social Sciences, the Business and Education Professions, and Health and Wellness. Recognized as a Best College by U.S. News & World Report, Adelphi is Long Island’s oldest private coeducational university, serving more than 8,100 students at its beautiful main campus in Garden City, at learning hubs in Manhattan, the Hudson Valley and Suffolk County, and online. The University offers students more than 50 undergraduate majors and 70 graduate programs in the liberal arts, the sciences and professional training. With powerful partnerships throughout the New York area, more than 115,000 graduates across the country, a growing enrollment of students from 41 states and 58 countries, and rising rankings from top publications and organizations, Adelphi is a dynamic community that plays a leadership role on Long Island and in the region.

JOB SUMMARY:

Assist the Director and Associate Director of Admissions Operations with implementation, maintenance and enhancement of the Admissions Constituent Relationship Management (CRM) system, Slate.Supports the goal to provide all students a high quality, seamless customer service experience from inquiry through enrollment, while supporting internal and campus-wide stakeholders in the admissions, recruitment and enrollment process.

REPORTS TO: Director of Admissions Operations & Systems

RESPONSIBILITIES & DUTIES:

  • Provide technical training, support and assistance to internal and external constituents using the CRM system.
  • Work with the Admissions Operations team to strategically analyze and improve Admissions processes and operations for efficiency.
  • Develop and update Admissions training documents as they relate to processing within the CRM system.
  • Create and maintain any Admissions electronic forms within the CRM.
  • Ability to problem solve student-specific issues related to application process.
  • Troubleshoot technical issues with the Admissions CRM.
  • Assist the Admissions Operations team in execution of communication plan strategies.
  • Upload data imports and electronic documents into the CRM system.
  • Provide online live chat assistance.
  • Works to maintain the integrity of the Admissions CRM in order to ensure complete accuracy for records and reporting purposes.
  • Run weekly, monthly and annual reports to ensure Admissions data is consistent and valid.
  • Learn and maintain an extensive understanding of the overall admissions operations and systems. 
  • Assist with call center operation maintenance.
  • Enter, retrieve, update, and maintain student records.
  • Assist with processing of inquiries, mail, and applications for graduate and undergraduate programs.
  • Perform other related duties as delegated by the Director of Admissions Operations & Systems.
  • REQUIREMENTS:

  • Strong computer skills and related software applications including Windows, Word, and Excel expected.  Knowledge and experience with Slate preferred.
  • Experience with implementing technology, communication processes and student information systems.
  • Excellent organizational, interpersonal, communications and technical skills to deal with complex issues. 
  • Ability to prioritize, multi-task, problem solve and take initiative in a fast-paced, high-volume environment.
  • Attention to detail is a must.
  • EDUCATIONAL/EXPERIENCE REQUIREMENTS:

  • Bachelor’s degree required.
  • One to two years related experience or SQL and/or HTML coding knowledge is preferred.

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