Admissions Counselor I

University of the Incarnate Word, United States

Updated: about 2 hours ago
Location: San Antonio, TEXAS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Position Title Admissions Counselor I
UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position Summary
The Admissions Counselor I is responsible for engaging in recruitment activities and providing direct support to prospective students with applications and application records up to initial university enrollment. As appropriate, position directs students to other university staff to aid with admissions processes. The Admissions Counselor I reports to the Associate Director of Freshmen Admissions.
Benefits
UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties


Job Duty Name Territory Management
Description of Job Duties
  • Manages admissions recruiting territory as assigned to include written and verbal communication; regularly travels to assigned areas within the state of Texas for the purpose of recruiting prospective students; travel period for the fall semester is 6-8 weeks and 4-6 weeks for the spring semester;
  • Tracks student communications and monitors technology used in the admissions process; helps disseminate university information on programs, terms, admissions requirements, and other related issues as needed to meet goals;
  • Maintains and supports the marketing and information efforts of the admissions team through web content management systems, phone/texting platforms, social media, video, graphics, printed materials, third party vendors, and related marketing/promotional material by active interaction with the marketing team;
  • Participates in meetings to discuss strategies to meet recruitment goals; helps prepare and execute admissions sessions, assists with special events and registration activities.
Job Duty Name Office Duties
Description of Job Duties
  • Assists prospective students visiting the campus with questions;
  • Assists with campus visits and collection of documents required for admissions decisions.
Job Duty Name Recruiting Events
Description of Job Duties
  • Assists and attends campus events to promote, engage, and encourage prospective students toward their enrollment at UIW;
  • Represents UIW Main Campus at community events and college fairs to promote and display educational options.
Job Duty Name Review of Documents Toward Admissions
Description of Job Duties
  • Reviews prospective student documents toward an admission decision;
  • Updates student records and admissions platforms in an accurate, timely manner;
  • Tracks and reports platform usage.
Job Duty Name Additional Duties
Description of Job Duties
  • Performs other duties as assigned.

Qualifications


Knowledge Skills and Abilities
  • Proficient in Microsoft Office (Word, Excel, Outlook);
  • Ability to continuously build knowledge and skills and share expertise with others;
  • Ability to manage difficult or emotional customer situations; responds promptly to customer needs;
  • Meets commitments as assigned in a timely manner;
  • Speaks clearly and persuasively in positive or negative situations; participates in meetings;
  • Writes clearly and informatively; edits work for spelling and grammar;
  • Treats people with respect; inspires the trust of others; works with integrity and ethics; upholds organizational values;
  • Consistently reports to work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time;
  • Follows instructions and responds to management direction; takes responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan;
  • Approaches others in a tactful manner and respectfully, regardless of their status or position; follows through on commitments;
  • Meets productivity standards; completes work in timely manner;
  • Ability to work effectively with individuals from diverse communities and cultures;
  • Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.
Required Education
Bachelors Degree.
Required Work Experience
One (1) year of customer service and/or marketing experience working in an office environment.
Preferred Qualifications
  • One (1) year professional customer service experience in higher education.
  • Advanced training and/or coursework towards advanced degree.
Required Certifications, Licenses or Registrations
  • Valid driver license with “Real ID” designation, as required for air travel, or ability to obtain by first day of employment.
  • Must have a valid driver license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW.
Work Hours
Monday through Friday 8am to 5pm with extended hours as needed, especially during peak periods, to meet departmental goals and travel schedule. Note that some weekends are required.
Physical Demands
  • Ability to regularly lift, push, and pull up to 20lbs of recruiting materials.
  • Ability to move about and actively engage with others during event preparation, execution of event, and post event activities.
  • Ability to travel extensively by vehicle or plane.

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